“Excellent service. My order arrived with a slight damage and I was immediately supplied with a new replacement order which came extremely fast. No questions ask and I recommend this supplier to others.”
“They were great in terms of service and speedy delivery.
Called up 8am, they half the doorknobs at my door by 11:30 !
I went in to collect the remaining knobs from their shop later that day. Great price.
However, the only downside was one of the dozen knobs I bought looked like a return. It appeared already opened and was damaged by a dent. I fixed the dent, but wasn't really happy about this.”
“Didn’t receive what I ordered and there’s parts missing, terrible customer service, terrible product. I’m a builder and have never had issues with any other retailer or brand before”
Good morning, Karl
Thank you for taking the time to place this review.
We are sorry to hear that you were not satisfied with your purchase and customer service. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
If you would like to return or exchange the product, please contact our customer service department and we would be happy to assist you.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Peter
I'd firstly like to offer our sincerest apologies for this huge inconvenience, that this has caused and for the lack of clarity with regards to stock availability.
While's we strive to maintain a good supply of products, sometimes it is not always possible. We take full responsibility for this and truly apologize for any inconvenience it may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Outstanding customer service from David. Helped me find what I needed, sorted out a return and replacement when I ordered the wrong item. Pricing and delivery were also excellent.”
“Simple process and website, the delivery updates were spot on and the window winders were the best price I could find. i will certainly be using Keeler Hardware in the future”
