“Hello. I have inquired about my purchase. I have not had a reply from Keeler yet. My tracking indicated my purchase has been delivered, but I have not received the package yet. Please resend my order. I hope the response will change my rating.”
Good morning, Rejane
Thank you for taking the time to place this review.
Your order was dispatched on the 24th of February, according to the tracking # number the order was delivered.
Delivered - Left in a safe place
EAST MELBOURNE VIC • Wed 26 Feb, 10.33am
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I was unable to find the safe I wanted locally. It was great to be able to deal with an Australian family business. PDecent price and prompt delivery ... Thank you.”
“very plesed with the speedy delivery of the product we ordered and with some small adustments we were able to install the product (door lock) qutie easily thank you”
“Not great. Your company's lack of communication wasn't up to expectations.
No return phone calls.
No updates about my product being on back order.
Late postage and then the product sent to wrong address.
Would not recommend to other tradies or customers.”
Good morning, Ben
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Always excellent and friendly service.. Tony is so knowledgeable and thorough. The Keeler showroom is fabulous . They could not be more helpful. A very convenient location.”
“Product is great. They had a good range to choose from and I ordered online - it was ready for collection quite quickly. However the in-store customer service was not very good. I was ignored by several staff members as I tried to find my way to collect my order (the signs were not accurate btw). I didn't see one staff member smile at any of the customers in-store, and not one had a friendly disposition.”
