“Product is great. They had a good range to choose from and I ordered online - it was ready for collection quite quickly. However the in-store customer service was not very good. I was ignored by several staff members as I tried to find my way to collect my order (the signs were not accurate btw). I didn't see one staff member smile at any of the customers in-store, and not one had a friendly disposition.”
Good morning, Ben
Thank you for taking the time to place this review.
We are sorry that you are missing a screw and for receiving an incomplete product We do apologize for any inconvenience caused. In the meantime, I will contact our warehouse team to inquiry about a screw for the hinge.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Great customer service, timely responses and assistance with order. North Willoughby store has excellent floor stock, painless online order and collection.”
“This is the same product as the one from Bunnings 'Rolltrak' but more affordable. I highly recommend this product from Keeler Hardware. Customer service is great too!”
“Not a good experience here
Door hardware received was faulty and response to process a return is very slow.
Very disappointing to pay a premium price and receive a defected item as well as unsatisfactory customer service.”
Good afternoon,
Thank you for taking the time to place this review.
As per our phone conversation today, a new order has been raised, and information has been emailed to you with the return label attached so that the item that you want to return can be returned to us at our cost.
The replacement item has also been re-ordered in the new finish that you requested.
Kind regards
Helga
Good afternoon, Bronwyn
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We do apologize for this error that were made with your order. We strive to provide the best possible service, but unfortunately, on this occasion, we did not meet your expectations.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Great service, room for improvement in quality control. I received some damaged items, but the staff were swift and helpful in arranging replacements. Some of the replacements also had issues. I also sought advice over the phone and the service was fantastic, friendly and helpful and they got to the bottom of what I needed. Much appreciated.”
