Good afternoon, Jack
Thank you for taking the time to place this review.
I would like to offer our sincerest apologies for this huge inconvenience, that this has caused and for the lack of clarity with regards to stock availability.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I had been searching for a door handle for a 20-year-old door for quite some time when I discovered Keeler Hardware. The handle appeared to meet all the necessary measurements, so I placed an order online. The door handle was delivered within 10 working days and fit perfectly.”
“Purchased a few things from Keeler recently, mainly because they had items that met my needs that I could not get locally. I found their website good and provided thorough descriptions of items, as sometimes its the details that are important to ensure the item is going to do the job properly.The products are despatched super quick and the items are exactly as indicated. Definitely keeping them as the preferred supplier for those specific hardware items.”
“Round Rose Passage Set - lovely quality, well packed and promptly delivered by Aus Post. I've used these in two houses now.
Two comments:
a) paper template shows undrillable holes - mechanism is in the way. Not a big deal
b) retrofitting to poorly aligned existing holes, when tightened down, handles became stiff - the circlip inside pressed on the door surface. Relieving the wood surface around the 20mm hole gave free movement - pleasing quality mechanism.”
“Twice I have ordered the luggage rack and twice they have cancelled order and refunded monies even after they sent me the email stock is available is what it is.”
Good afternoon, Tim
Thank you for taking the time to place this review.
We are so sorry for the inconvenience caused. I understand how frustrating it can be when you ordered the item, and you are unable to receive it.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
