“Recently purchased 4 spiral sash balancers & wasn't sure but contacted Keeler Hardware & received a prompt informative response from Caroline.
Received the balancers promptly and installed them without issue.
Will definitely be purchasing from Keeler Hardware again.”
“I am very happy with my purchase from Heeler Hardware. The delivery tme was a little long but they did arrive. The product was exactly what I was looking for, very happy indeed.”
“Lack of communication with customers, when I chased up the paid goods I was told on backorder, then no one knew about the order, when I called I was hung up on and chasing goods for over 3 weeks.”
Good afternoon, John
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“The service at Keeler Hardware was fantastic i ordered over the phone it was quick and easy and the product arrived with in a few days..very very happy customer”
“Great service from Keeler hardware. A staff member knowledgeable about the product ensured I correctly identified the item for purchase. I then followed through by ordering online, with prompt delivery.”
“Did not receive original order as per website. I complained as was told that product no longer available and sales dept said they would send another type and hoped that would be satisfactory. I received same product.”
Good morning, Bob
Thank you for taking the time to place this review.
We do apologize for this error that were made with your order. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Disappointed in the service. The items I purchased showed in stock, yet didn't receive them for 3 weeks,was told thatthey had 4 in stock and asked for those to be delivered in the interim, yet still took 3 weeks. Also, items were not exactly as the photos depicted”
Good morning, Gavin
We do apologize for this error that were made with your order. We strive to provide the best possible service, but unfortunately, on this occasion, we did not meet your expectations.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
