“Bought some flysceen door replacement rollers for a third of the price of the “larger hardware chain “. Prompt delivery, product worked as expected, all good.”
Good afternoon, Angela
Thank you for taking the time to place this review.
We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
If you would like to return or exchange the product, please contact our customer service department and we would be happy to assist you.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Having a lot of trouble
Ordered something .sent the wrong thing,told me none in stock so ask for a refund
Buy the item somewhere else
Then told they do have it and have ordered,sent me one
It's to late”
Good morning, Michael
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
A refund has been requested for the 1x Cabin Hook 200mm
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Rodney
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Easy to use website. Goods I purchased were exactly as shown and arrived in a satisfactory time. Would revisit if I need more items similar to what was purchased.”
“Purchased WHITCO SLIDING SCREEN DOOR LATCH BASS INTERNAL & EXTERNAL BLACK W821417.
Good strong product, not plastic junk available elsewhere that breaks in no time. Easy ordering, good service, timely delivery.”
“You provided great detail in on-line diagrams to enable me to measure and match the magnetic latch pieces I needed for the glass gate on the pool. The pieces arrive within a few days and I was able to fit them directly to the pool door and gate. All working perfectly now.
Thanks for providing the detail I needed and getting the parts to me quickly.
Peter”
