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KBN Jewellery Reviews

4.9 Rating 440 Reviews
97 %
of reviewers recommend KBN Jewellery
4.9
Based on 440 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read KBN Jewellery Reviews
KBN Jewellery 5 star review on 26th May 2022
Dagmara L
KBN Jewellery 5 star review on 26th May 2022
Dagmara L
KBN Jewellery 5 star review on 26th May 2022
Christine A
KBN Jewellery 5 star review on 26th May 2022
Hannah-May L
KBN Jewellery 5 star review on 26th May 2022
Melissa M
KBN Jewellery 5 star review on 26th May 2022
Melissa M
KBN Jewellery 5 star review on 26th May 2022
Holly M
117
Anonymous
Anonymous  // 01/01/2019
Even although l thought l was getting large circle - to me it's small - l wish they could send you a copy of the jewellery before it's actually made - so you could change the design or size
Helpful Report
Posted 2 weeks ago
Hi Nadia, Thanks so much for your feedback. We include full measurements and clear photos on our website so customers can see the exact size of each piece before ordering, but we understand sizing can still feel different once it arrives. Because everything is made to order, we don’t have a way to send design previews before creating the piece - we work directly from the order details we receive. If you ever need help choosing a size or style in the future, we’re always here to guide you. Kindest, Asha
Posted 2 weeks ago
Although the quality is very good, I am unhappy with the size of the earrings I purchased for my 7, 6 and 5 yr old granddaughters. They are that small that you can’t work out what the stamp is and I had them pick out what they wanted.
Helpful Report
Posted 4 weeks ago
Thank you for your feedback Justine. Our Flossy stud earrings are designed to be petite, and our photos and measurements online show their exact size so customers can see what to expect before purchasing. We’re glad to hear you’re happy with the quality, and if you’d like to chat about different options for next time, we’re always happy to help. Kindest, Asha
Posted 4 weeks ago
A little disappointed that the stamping was so small. No problem with the service.
Helpful Report
Posted 3 months ago
Thank you for your feedback Karen. We’re sorry to hear you were disappointed with the font size. For the men’s bracelet we’re only able to use one particular font and while it is intentionally small and subtle, it’s the same font shown in the photos on our website. I'm pleased you were happy with our service, and truly appreciate your thoughts as we keep growing our range. Kindest, Asha
Posted 3 months ago
The jewellery is pretty but I really don’t like the finicky clasps - the are unfortunately annoying and something to battle with each time I go to wear them. For the price, I would have loved something that didn’t feel as though it would break each time I wear it.
Helpful Report
Posted 4 months ago
Thank you so much for your feedback, we’re really sorry to hear the earrings haven’t been the easiest for you to use. Our Spring Day and Night Hoops have a tension-based hinge for a secure fit, but we totally understand they can feel a little fiddly at first. There’s a graphic on the product page that shows the best way to open and close them. We haven’t seen any messages come through from you, but we’re always happy to help with further instructions or anything really, if you’d like to reach out. Kindest, Asha
Posted 4 months ago
Only had the bracelet for a week or two. Very petite and feels it could break easily so I take it off when I’m home. Very sweet looking and looks nice to wear. I had a name and date on the panel which unfortunately one letter was not straight so looks a bit ‘homemade’/cheap - I do realise these are handmade but it’s still over $100 for it. Otherwise the letters and numbers are clear and hope I have it for a while to come :).
Helpful Report
Posted 5 months ago
Hi Emma, thank you so much for your feedback, we really appreciate you taking the time to leave a review. We’re so sorry to hear one of the letters wasn’t quite aligned as expected. We hand-stamp each piece individually (rather than laser engraving), so a little variation in spacing or depth is part of the charm of our handmade process – but of course, it shouldn’t take away from how special your piece feels. We’d love to take a look if you're open to sharing a photo as we haven’t received any messages from you directly. Our team is always happy to see what we can do to help. Kindest, Asha
Posted 5 months ago
KBN Jewellery is rated 4.9 based on 440 reviews