Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I had with regards to my warranty claim on my garden furniture was absolute excellent. Communication and speed of resolving the matter was 1st class. Let’s hope the replacement chairs are of the same standard. Thanks Kettler”

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Posted 7 years ago

“i was very impressed with your service and your customer service. i happened to mention about a crack on one of my items of furniture as worried about the weather getting into it. but immediately i was put through to the claims department, where i was told that i would receive a replacement one. i would recommend you to everyone i know thank you Claire Darling Sperrin”

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Posted 7 years ago

“everything”

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Posted 7 years ago

“quick no quibble resolution of problems”

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Posted 7 years ago

“Kettler did replace our mesh chairs ,but we are on our 3rd replacements and they are going rusty , after being told by Kettler they had loved the problem , not happy .”

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Posted 7 years ago

“Excellent after sales service”

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Posted 7 years ago

“I am very impressed with your company who honoured its guarantee. It has taken along time to get the new table and 6 chairs which went rusty. This was because you did not make the same type as the faulty ones. The alternative are fine. You kept me informed at every stage. Well done to everyone. David Lacey”

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Posted 7 years ago

“efficiency”

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Posted 7 years ago

“Simply took to long to replace the items and it was left time to constantly chase updates”

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Posted 7 years ago

“After a ten week wait damaged garden furniture was replaced with damaged furniture.”

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Posted 7 years ago

“Damaged goods replaced in full”

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Posted 7 years ago

“MORE THAN 5*s EXCELLENT all round! No quibble replacement of complete set -dining table,chairs,settee and companion set which had all rusted under warranty.( Fault in coating now rectified.) Kettler customer service staff very helpful,polite and efficient as were the delivery men from Panther group. Kept informed and up to date with progress of claim/delivery throughout. Delivery within 7days of making claim ,faulty furniture collected at same time. Highly recommend - wish all companies were this efficient. Furnitures great quality too. Thankyou very much.”

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Posted 7 years ago

“Exellent service , replaced 4 chairs with in a week . Mrs thompson worksop 😀”

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Posted 7 years ago

“They understood the problem, agreed that it came within the guarantee and replaced a complete patiod set without any questions. The staff were very helpful, efficient and friendly”

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Posted 7 years ago

“Kettler resolved the problem very quickly and without any fuss.”

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Posted 7 years ago

“The item was delivered to the wrong address because Kettler did not read my email and put the wrong address on the delivery note. This was not the fault of TNT as they delivered it to the address on the label. I have sent an email direct.”

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Posted 8 years ago

“Kettle replaced our 6 garden chairs after they had all rusted without a quibble. Excellent service 6 chairs replaced and old ones returned. Thank you Kettler.”

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Posted 8 years ago

“I am very impressed with the service I received recently with Kettler. I had a few chairs which started to rust in the same spot well within the guarantee period. After sending proof of purchase and some images, they replaced the chairs as soon as they came back in stock. Communication was excellent from them, via phone calls and emails. Their delivery service was excellent too, communication again was very thorough.”

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Posted 8 years ago

“Kettler responded to my warranty claim without question. There was some delay in replacing the damaged items but they kept in touch and fulfilled their promise. They need to monitor the transport company they use as 2 vehicles turned up at the same time one to deliver and one to collect. both from the same depot.”

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Posted 8 years ago

“Prompt and fuss free response to our claim. Thank you”

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Posted 8 years ago

Kettler is rated 4.4 based on 2,495 reviews