Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality goods, terrible follow up service. I waited almost six months for a replacement cushion box and had to send 21 emails dating back to 11th May in order to eventually secure it. Awful customer service. I shall not be purchasing nor recommending Kettler products.”

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Posted 8 years ago

“the problem was related to one or two chairs, but all six were changed. Excellent contact from Kettler, and from the delivery men. Our original application went astray, but was dealt with promptly when we made contact. This service encourages me to buy from Kettler again, as the after service is excellent”

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Posted 8 years ago

“Rusting problem developed in the structure of our Gazebo. A claim via Kettler website was made, and accepted quickly by Kettler. A message subsequently received from Kettler that product was out of stock. Further contact later made and a full replacement Gazebo delivered with old one collected. Very efficient and reassuring service.”

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Posted 8 years ago

“no fuss, no quibble regarding the warranty.”

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Posted 8 years ago

“Excellent customer service, within logging my issue on your website, I was contacted within the hour and a collection and delivery of a new item was organised. The couriers who collected and delivered my new item were polite and friendly and I was updated on their progress throughout the day. First class service form both Ketter and the delivery company”

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Posted 8 years ago

“Delighted with the no-quibble service we received.”

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Posted 8 years ago

“Following a warranty claim regarding small splits in a bench I submitted the on-line warranty form and sent pictures o the bench and issue. Within 2 days I received an e-mail indicating that the bench would be replaced and that I would be contacted to arrange delivery - and collection of the old bench. It was delivered when I requested and overall the process was quick, simple and dealt with in the manner which is an example other retailers. From my perspective very well done.”

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Posted 8 years ago

“Excellent warranty process.”

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Posted 8 years ago

“Resolved complaint.”

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Posted 8 years ago

“excellent warranty process”

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Posted 8 years ago

“My claim was dealt with in a very helpful and efficient manner and the replacement furniture received without any hassle. Thank you, Kettler.”

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Posted 8 years ago

“Very efficient”

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Posted 8 years ago

“Kettle replaced 2 garden chairs that had become rusty within the warranty. The chairs were delivered to my home. Very helpful service.”

Kettler 5 star review on 2nd October 2018

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Posted 8 years ago

“Excellent service throughout from the After Sales Service team to TNT delivery. Thank you”

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Posted 8 years ago

“Excellent customer service. No silly quibbling. Very quick dispatch of replacement items.”

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Posted 8 years ago

“Replacement under guarantee was speedy”

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Posted 8 years ago

“We told you that our table and chairs had started to rust. Without question you replaced the whole set. Great customer service.”

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Posted 8 years ago

“The customer service is first rate. Although we have had problems with the product. The product was replaced with no trouble.”

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Posted 8 years ago

“Warranty claim handled as one would expect. All items exchanged. Extremely happy with delivery and collection service”

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Posted 8 years ago

“Garden chair showing rust Already replaced by Kettler at 3 years of age. Replacements now 2 years of age. Second replacement made by Kettler. Did not expect replacement as outside 5 year warranty period.”

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Posted 8 years ago

Kettler is rated 4.4 based on 2,495 reviews