Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and courteous service”

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Posted 8 years ago

“Excellent customer service, problem solved smoothly”

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Posted 8 years ago

“Yet another of your chairs had issues with the coating peeling off, but within its 5-year guarantee, and replaced with no questions asked, as quickly as you were able to. Pity about the coating, but couldn't ask for better service.”

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Posted 8 years ago

“Kettler responded to my query within two hours and at that point told me the warranty was being honoured. Never have I had such rapid service.Great company.”

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Posted 8 years ago

“Very efficient no quibble replacement of our table and one chair which showed signs of rusting after 15 months.”

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Posted 8 years ago

“We were very impressed with the service for our replacement garden furniture.”

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Posted 8 years ago

“VERY GOOD QUALITY”

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Posted 8 years ago

“Prompt in replying to complaint. Decision make quickly with no hassle ,lovely delivery boys a good experience.”

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Posted 8 years ago

“Excellent service. Very pleased and would highly recommend”

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Posted 8 years ago

“Patio table and chairs were replaced under the 5 year paintwork warranty, no quibble, all members of staff involved were extremely helpful. Very simple claim process although claim authorisation took some time to get approved. Good quality metal patio furniture. Very pleased with replacements Extremely pleased with service and could recommend this company and their products”

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Posted 8 years ago

“Kettler agreed to replace our Bistro set, even though the set was out of warranty.”

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Posted 8 years ago

“Replaced defective produce”

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Posted 8 years ago

“We were very happy with the service received, Kettler is a first rate company who offer excellent customer service. We have always been very happy with their products.”

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Posted 8 years ago

“Rusting chairs replaced twice, the second time when they were almost five years old. This is very good service.”

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Posted 8 years ago

“Exchanged my bench under guarantee and did it quickly and as agreed.”

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Posted 8 years ago

“Kettler GB Ltd. have not made me happy at all. If anything I have lost confidence in Kettler garden furniture. we purchased a set over 20 years ago and passed this set onto my son and it is still brand new. BUT!!!! as we have downsized we bought a new set called the Henley range and this is the third set. I believe the company was bought out and promised the same quantity of Thermoguard coating...This is not the case...as they are keep rusting soon after I receive them...I have just received 3 new chairs and a new table....LETS KEEP FINGERS CROSSED!!!!! Not very hopeful..”

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Posted 8 years ago

“I have been delighted by my garden table and chairs. But a couple of months ago I noticed that two of my chairs were developing rust. Going on to their website I was reminded that they have a guarantee against rust. I followed the instructions on the website, and within one week I had been sent replacement chairs. Excellent customer service!”

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Posted 8 years ago

“Very good after-sales service. Customer care clearly a priority for them, as well as reputational management. Most impressive when compared with many other retailers.”

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Posted 8 years ago

“No quibble about the issue, very helpful in arranging the replacement, it all worked well, arrived on time etc. And the new table is great. Thank you! Geoff.”

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Posted 8 years ago

“Super efficient service. Second to none. My patio table and chairs were showing rust. There was no hesitation in rectifying the problem. Can't fault them. I wish other companies could take a leaf out of their book but unfortunately there are not many around like Kettler. I can only wish them continued success and hope that they go from strength to strength. A BIG THANK YOU”

Helpful Report

Posted 8 years ago

Kettler is rated 4.4 based on 2,495 reviews