Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No quibble Replacements offered efficiently and quickly”

Helpful Report

Posted 7 years ago

“Simply that our rusting chairs were exchanged without fuss and with very good communication.”

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Posted 7 years ago

“Very helpful give full customer satisfaction”

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Posted 7 years ago

“Print reply when telephoning and Sales and After sales very helpful.”

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Posted 7 years ago

“Excellent service from Kettler staff and delivery company. Very prompt. Certainly recommend Kettler”

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Posted 7 years ago

“Very comfortable furniture and excellent warranty to rely on.”

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Posted 7 years ago

“Well they exchanged my extending table and 8 chairs with no hassle what so ever I would highly recommend their customer service especially Zak who was unbelievably helpfull. I have not seen the new patio set as yet they are still in the boxes they came in we are having our garden landscaped before we put them out so at the beginning of May they will be out in all their glory...fingers crossed.. Thank you Kettler. Best Regards Mrs Joyce Matthews.”

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Posted 7 years ago

“Replaced my faulty garden chairs”

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Posted 7 years ago

“I have only the highest praise for the after sales customer service provided by Kettler. A problem with a garden table was dealt with most efficiently and professionally by a very motivated team. The pick-up of the old table and delivery of the replacement was a completely smooth operation thanks to the Kettler team and their courier (Panther). Overall, I have been extremely impressed by Kettler and recommend them highly and with confidence.”

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Posted 7 years ago

“Contacted Kettler regarding a defect on a piece of garden furniture which appeared over winter. Decision to replace made the same day and arrived within a week.”

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Posted 7 years ago

“Very helpful person on the phone asked for photos of my complaint, no quibble whatsoever and an offer of replacement item which was delivered in a few days. Wonderful service....”

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Posted 7 years ago

“promptly replaced defective item, whole garden set of furniture with no quibbles. No longer sell defective range so realised old set was below their usual standard.”

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Posted 7 years ago

“Problem dealt with very quickly and items replaced within days Excellent service”

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Posted 7 years ago

“Outstanding customer service. I had a small issue with my Heston Bbq & made contact with customer service. I received a couple of calls & several e mails. I'd have absolutely no hesitation in either recommending or buying from Kettler again. Thanks again guys.”

Helpful Report

Posted 7 years ago

“After sales service from Kettler is exemplary. A problem with garden furniture was dealt with most efficiently and pleasantly by the highly professional customer service team. Pick-up problem item and delivery of replacement were most perfectly organised both by Kettler and their courier (Panther). I am, certainly, very likely to buy "Kettler" again and recommend the company very highly indeed.”

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Posted 7 years ago

“After sales service from Kettler is exemplary. Problem with garden furniture was dealt with so efficiently and so pleasantly by a very dedicated team. Pick-up and replacement were perfectly managed both by Kettler and their carriers (Panther). Congratulations all round for a service which is well above standard. Highly likely to use Kettler again and would recommend most highly.”

Helpful Report

Posted 7 years ago

“Although I have had problems with this product, the response from Kettler has always been very positive and very quick to put things right. i would use them again in the future, well done Mike Durell”

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Posted 7 years ago

“Having had issues with some of our Kettler garden furniture we were very impressed with the after sales team & the fast & efficient way in which it was replaced.”

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Posted 7 years ago

“Fantastic warranty service, quick and very efficient.”

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Posted 7 years ago

“Excellent service, polite and helpful staff and everything went according to the advice given”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,495 reviews