Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have now dealt with Kettler on a few occasions over the last twelve months for purchases and replacement, they have been very helpful, customer focussed and have kept me informed throughout the course of my enquiries, very professional and would have no hesitation in recommending them.”

Helpful Report

Posted 2 years ago

Dear John, Thank you so much for taking the time to give us a 5-star rating! We greatly appreciate your loyalty to our brand and for choosing to do business with us on multiple occasions over the last year. We are thrilled to hear that our team at Kettler has been helpful, customer-focused, and professional throughout your purchases and replacement processes. Keeping our customers informed and satisfied is always our top priority, and it's wonderful to know that we have met your expectations. Thank you for your kind words and for recommending us to others. We value your continued support and look forward to serving you in the future.

Posted 2 years ago

“Very pleased with the service”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and we are delighted to hear that you were very pleased with our service. It is our utmost priority to ensure customer satisfaction, and your positive feedback is a testament to our dedication.

Posted 2 years ago

“Great products but in short supply hence my 3 star rating. I desperately need a replacement cover (original has all but perished) for my compact corner seating set but not available anywhere so it's now subjected to the elements? Not cheap either.”

Helpful Report

Posted 2 years ago

“Our outdoor acacia chairs got chipped and changed colour to black. Kettler accepted to replace these under warranty. Few weeks later, table had the same issue and Kettler refused to change. It is the same problem few weeks apart and they are contradicting themselves. I now escalated the problem and filing a formal complaint. You can see the problem from the photos below. Avoid these outdoor furniture.”

Helpful Report

Posted 2 years ago

“Very good quality items and fast delivery”

Helpful Report

Posted 2 years ago

Dear Paula,Thank you so much for your glowing 5-star rating of Kettler! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. Your kind words about our very good quality items and fast delivery truly made our day. We are committed to providing exceptional products and service to our valued customers like yourself. Should you have any future inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for your feedback and choosing Kettler!

Posted 2 years ago

“Excellent customer service and products”

Helpful Report

Posted 2 years ago

Dear Jennifer, Thank you so much for your outstanding 5-star rating of Kettler! We truly appreciate your feedback and support. We are delighted to hear that you found our customer service and products excellent. It is always our priority to provide exceptional service and deliver top-notch products to our valued customers like you.

Posted 2 years ago

“Spare part easy to identify and quickly shipped. Thank you.”

Helpful Report

Posted 2 years ago

Dear Mike,Thank you so much for giving Kettler a phenomenal 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with our brand. We are especially glad to know that our spare parts were easy for you to identify and were swiftly shipped. Ensuring that our customers receive efficient service is something we take great pride in. Once again, thank you for your kind words and for choosing Kettler. We look forward to serving you again in the future. Spare part easy to identify and quickly shipped. Thank you.

Posted 2 years ago

“Good communication ahead of the delivery. I needed to change the delivery date which was easy to do.”

Helpful Report

Posted 2 years ago

Thank you, Adrian, for giving Kettler a 5-star rating! We truly appreciate your feedback and are delighted to hear about your positive experience with us. We pride ourselves on good communication and ensuring customer satisfaction. Your mention of our ability to accommodate your delivery date change easily is greatly appreciated. We value your support and look forward to serving you again in the future.

Posted 2 years ago

“great products & superb service.........”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave a 5-star rating for Kettler! We truly appreciate your continuous support and loyalty as our valued customer.

Posted 2 years ago

“Delivery was organised very promptly”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of Kettler! We appreciate your feedback and are glad that you had a positive experience overall. Delivery was organised very promptly, ensuring that your order reached you in a timely manner. We are committed to providing excellent service and quality products to our customers. Thank you again for choosing Kettler, and we hope to serve you again in the future!

Posted 2 years ago

“They fit nicely, easy to install”

Helpful Report

Posted 2 years ago

Thank you very much for your 4-star rating of Kettler! We are so pleased to hear that they fit nicely and were easy to install. We appreciate your positive feedback!

Posted 2 years ago

“Great product delivery good.”

Kettler 5 star review on 28th December 2023

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Kettler, Rosie! We appreciate your kind words about the great product delivery. Your satisfaction is our priority!

Posted 2 years ago

“Excellent service and products”

Helpful Report

Posted 2 years ago

Thank you very much for your 5 star rating! We are thrilled that you are satisfied with the excellent service and products that Kettler provides.

Posted 2 years ago

“Great product”

Helpful Report

Posted 2 years ago

Thank you, Helen, for rating Kettler with four stars. We're thrilled you think it's a great product!

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

Excellent! Thank you so much Jared for your fantastic 5 star review of Kettler! We really appreciate you taking the time to recognise our customer service!

Posted 2 years ago

“Purchased outdoor table tennis table which was delivered more quickly than estimated. All of the components were present and correct and the quality appears to be good. The only complaint is that the assembly instructions were unclear in certain areas.”

Helpful Report

Posted 2 years ago

Thank you, Tom, for your 4 star rating of Kettler. We are glad to hear the outdoor table tennis table was delivered quickly and that the components were all present and correct. We apologise that the assembly instructions were unclear in certain areas. Thank you for your feedback and we hope you enjoy your purchase.

Posted 2 years ago

“Excellent quality garden furniture, at great prices.”

Helpful Report

Posted 2 years ago

Thank you Peter for giving Kettler a 5 star rating! We are so pleased you appreciate our excellent quality garden furniture at great prices.

Posted 2 years ago

“Product not used yet but seems to be well made. Delivery was quick and efficient.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating! We are delighted to hear that you were impressed with the quality of our product, even though it is yet to be used. We are glad to hear that the delivery was swift and efficient. We really appreciate your wonderful feedback and would like to thank you for your support!

Posted 2 years ago

“Love my products I ordered. Outside patio heaters”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Kettler, Julian! I'm so happy to hear that you love the products you ordered from us, especially the outside patio heaters. We truly appreciate your feedback!

Posted 2 years ago

“Super products. High quality. Keen prices, especially when on offer. Quick delivery”

Helpful Report

Posted 2 years ago

Thanks Keith for your 5 star rating of Kettler! We are glad to hear that you appreciate the high quality of our products along with keen prices and quick delivery. We appreciate your feedback!

Posted 2 years ago

Kettler is rated 4.4 based on 2,495 reviews