Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cushions shown on website in bright neon Green. Actual cushions very dull mossy green.”

Helpful Report

Posted 2 years ago

Thank you so much for your honest opinion about Kettler. We truly appreciate your feedback! We are sorry to hear that the cushions that you purchased, which were shown in bright neon green on the website, were not what you expected. We understand how frustrating this could be. At Kettler, our goal is always to give our customers the best experience possible. To that end, we'd love to know how we can make things better. How can we make sure that this kind of issue doesn't happen again? Please let us know your thoughts. Thank you again for taking the time to leave us your review!

Posted 2 years ago

“Ordered a product that unfortunately had a crack. Sent pictures that night and had a reply first thing the next morning to say the product would be replaced. The item was returned and replaced with no problems within 4 days - excellent service”

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Posted 2 years ago

Thank you for the amazing 5-star rating of Kettler! We are glad to hear that we provided an excellent service in the unfortunate situation of your cracke product. We value customer satisfaction highly, and it's great to know that we could provide a speedy solution. Thank you for your understanding and loyalty!

Posted 2 years ago

“We've found Kettler products to be excellent. We now have a 6 seater table and chairs a 4 seater table and chairs and a wicker sofa so all the family can sit outside comfortably when they are all here in the summer. The covers are strong and durable.”

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Posted 2 years ago

Thank you so much for giving our Kettler products such a fantastic rating! We hope that you enjoy using your products for many years to come.

Posted 2 years ago

“Perfect Service great and cover fits well and does a good job xxx”

Helpful Report

Posted 2 years ago

Thank you so much, Susan, for giving Kettler a perfect 5-star rating! We're so glad to hear that the service was great and that the cover fits well and does a good job. We really appreciate your feedback!

Posted 2 years ago

“Delivered promptly and product perfect.”

Helpful Report

Posted 2 years ago

Thanks for your 5 star rating, Jennifer! We are delighted to know that your order was delivered promptly and the product was perfect. Thanks for your kind words!

Posted 2 years ago

“Excellent service and quick delivery.”

Helpful Report

Posted 2 years ago

Thank you so much Ian for the 5-star rating! We are delighted to hear that you had excellent service and quick delivery. It means so much to us to have a loyal customer like you. Thank you for recommending Kettler!

Posted 2 years ago

“Excellent product with superfast delivery”

Helpful Report

Posted 2 years ago

Thanks Nigel for your 5-star rating of Kettler! We are glad to have exceeded your expectations with our excellent product and superfast delivery. We appreciate your support and look forward to having you as a Kettler customer for years to come.

Posted 2 years ago

“The Black Friday deal was excellent on a Kettler Right Hand Palma set and table. We ordered on the website which was easy to navigate and ordered the product. We were given a delivery day very quickly and the courier turned up on the day within a 2 hour time slot. The delivery drivers were extremely helpful and took the item into the back garden. The product is excellent and of a high quality. We have covered them up for the winter with the Kettler covers which again are of a high quality and fit well. All in all a great shopping experience.”

Helpful Report

Posted 2 years ago

Thank you David for your 5 star rating of Kettler! We are glad you enjoyed your Black Friday deal with the Kettler Right Hand Palma set and table. We are also pleased to hear you found ordering and navigating the website easy and received your delivery accordingly. Additionally, we are glad to hear that our delivery drivers were so helpful and our covers of a high quality and fit well. We appreciate your positive feedback and are glad that you had an overall great experience!

Posted 2 years ago

“Excellent online purchase experience of quality product. Delivered quickly and was very easy to change delivery date. The delivery arrived on time with updated communication throughout.”

Helpful Report

Posted 2 years ago

Thank you very much for your 5 star rating of Kettler, Helen! We are very pleased to hear that you had an excellent online purchase experience with us. We appreciate your loyalty and thank you for your kind words about our product quality, fast delivery, and effective communication. We are delighted to have you as a customer.

Posted 2 years ago

“You get what you pay for”

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Posted 2 years ago

Thank you Maurice for the 5 star rating – it means a lot to us! We believe in 'you get what you pay for' and are always striving to provide our customers with the highest quality products and services.

Posted 2 years ago

“Abi at Kettler was very efficient and professional when dealing with our order for garden furniture. She was extremely helpful in resolving a query regarding the product and followed up with an email to let us know the outcome. Delivery details were arranged very quickly following payment and I have to say that the delivery team was also excellent. Overall, we are delighted with our experience at Kettler and very happy with the purchase.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words and the 5 star rating! We are so pleased to hear that Abi was able to resolve your query efficiently and professionally, and that the delivery team also excelled. We are delighted that you are happy with your experience with Kettler and your purchase. Thank you again!

Posted 2 years ago

“Table very good, staff excellent & delivery on time”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Kettler, A.M.! We are thrilled to hear that the table was very good, staff excellent and delivery on time. We thank you for your loyalty as we continue to strive for excellent service.

Posted 2 years ago

“The products are great, Customer services even better !”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating! We're thrilled to hear that you love our products and that our customer service is great too! We really appreciate your wonderful feedback and are so happy that you're enjoying your Kettler experience.

Posted 2 years ago

“We love the garden furniture and the covers are excellent quality. We still need 2 chair covers and they are always out of stock.”

Helpful Report

Posted 2 years ago

Thank you, Alison, for the amazing 5-star rating! We're thrilled that you love our garden furniture and find the covers to be of excellent quality. We apologise for the unavailability of the chair covers. Our team is looking into it and trying their best to make them available as soon as possible.

Posted 2 years ago

“Adding my review as there seems to be some confusion regarding the Palma Low Companion set cover. Item purchased to cover this set which also has a small coffee table. Reviews I read stated there was no cover for the table, but bought it anyway. Once used, realised that if you sit the table on top of the chairs, the cover fits beautifully. This cover DOES cover the table as well and the set as a whole, if you put it on the chairs. Thick great quality cover for the winter months ahead.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Kettler! We are so glad to hear that you found a way to cover your furniture set and coffee table with the Palma Low Companion set cover. We appreciate your commitment to trying it out despite the reviews, and are pleased that it fit perfectly and provided great quality coverage for the winter months ahead.

Posted 2 years ago

“We've owned and loved the Kettler Palma sofa, chairs and table for a few years now and the covers depleted badly last Summer, which we fed back to Kettler and despite the warranty being expired they very kindly replaced them for us. Great customer service, which goes a long way these days.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words Lucy! We're delighted to hear that you had such a wonderful experience with Kettler and we truly appreciate you giving us a 5 star rating. We're so pleased that our customer service could go the extra mile and provide you with an excellent service even after the warranty period had expired. We're proud to hear that you've owned and loved the Kettler Palma sofa, chairs, and table for a few years now and that the covers were replaced. Your review helps us to continue offering top-notch customer service.

Posted 2 years ago

“Order process straightforward.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to rate Kettler with a 4 star rating! We're glad to hear that the order process was straightforward. We appreciate your feedback and hope to continue to offer excellent service and products.

Posted 2 years ago

“Disappointed at not being able to supply replacement armrests for Henley armchairs, due to rust problem. Despite the fact that the Henley range is still manufactured and the armrests are replaceable. Only able and willing to supply a bottle of touch up paint”

Helpful Report

Posted 2 years ago

Thank you Tony for your 4 star rating of Kettler - we appreciate your feedback. We apologise for being unable to supply replacement armrests for the Henley armchair due to rusting, though we are still able to manufacture the range and the armrests are replaceable. We hope the touch up paint was of some use.

Posted 2 years ago

“Kettler provided excellent service when I had to return a foot stool , couldn’t have expected any better service . Their furniture is very good value for money and would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Kettler! We're so glad to hear that the return process was both easy and efficient, and that you found our furniture to be an excellent value. Your positive review means so much to us - thank you!

Posted 2 years ago

“Good products. Speedy delivery. Excellent communication when ordering online.”

Helpful Report

Posted 2 years ago

Thank you, David, for the 5 star rating of Kettler! We appreciate your feedback! It's great to hear that you find our products to be good quality, that our shipping is speedy, and our communication when ordering online is excellent. We thank you for your support.

Posted 2 years ago

Kettler is rated 4.4 based on 2,495 reviews