Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy service good price”

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Posted 8 years ago

“I identified the spare part easily on line, ordered it and it arrived within a couple of days. Couldn't be more easy than that.”

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Posted 8 years ago

“I ordered some lubricating oil for our treadmill - it arrived almost before I had finished the order. I would have preferred the option of oil in a bottle like the original rather than a spraycan - maybe that could be considered - I try to avoid aerosol type products.”

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Posted 8 years ago

“Excellent build quality, very solid go kart. Will last for years. Perfect for my son aged 4 and in future years his baby brother will enjoy it too.”

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Posted 8 years ago

Thank you for posting the review! Great to hear a Kettler go-kart will be enjoyed by your children :)

Posted 8 years ago

“Great spares service. All spare parts easily selectable on the website & delivered within about 4 days.”

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Posted 8 years ago

“Easy to order (needed some chair feet), website's simple to navigate. Payment was simple and delivery was quick”

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Posted 8 years ago

“Excellent and prompt service to my order. Full marks”

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Posted 8 years ago

“I did not realise it was possible to sell paint in such small quantities. £8 for a "thimble-size" amount is just ridiculous!”

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Posted 8 years ago

“I feel I must reply as I had earlier commented on this review site at the no response to a call about my covers . Well I'd like to now say thank you to Ketler for there response . Good your customer care”

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Posted 8 years ago

Hi, thank you for your second review. We are always happy to help.

Posted 8 years ago

“Excellent customer care, efficient delivery and great quality product. Very well made and easy to assemble. My son loves it and so do I.”

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Posted 8 years ago

“Great service from Kettler Aftersales Advisor Niki. Prompt attention was given to delivering new covers. Pleasant company to deal with.”

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Posted 8 years ago

“Excellent customer service. I love our Kettler outdoor furniture but after a few years and still within the warranty period had a small issue with the finish on the chairs . Without any fuss or hesitation Kettler are replacing the chairs. In this day and age it is refreshing to have a guarantee honoured without any argument or counterclaim. Problems do happen in life and a company is judged not on the problem but the way in which it deals with it. so well Done Kettler, keep up the good work and excellent value for money products. You have a customer for life in us and a source of recommendations for the future. Special Thanks to Niki Binner. She is a great asset to Kettler. Regards Nick Senior”

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Posted 8 years ago

“Sturdy,well made go kart. 5 year old loved it”

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Posted 8 years ago

“Very smooth ordering process, and extremely quick delivery. Couldn't be better!”

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Posted 8 years ago

“It fit in n it is perfect n good quality”

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Posted 8 years ago

“Spare part arrived quickly”

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Posted 8 years ago

“The covers we purchased have torn . I contacted the company and had no response”

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Posted 8 years ago

Hi, thank you for your feedback. We appreciate all reviews from customers so we can improve our service. We did send you an email on the 2nd January. If you are unable to locate this email please call us on 01527 591901 and we can help you with your issue.

Posted 8 years ago

“I have had my Kettler garden furniture for just over 5 years. The furniture has been fantastic, but I recently put way too much weight on one end and the legs collapsed!! I went online and used the warranty claim system, which was really easy, and they responded within 2 days of my claim, 2 days later they agreed to replace the legs and then 3 days later they arrived!!! What great customer service - who would want to buy garden furniture from any other supplier? Terry Berkhamsted”

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Posted 8 years ago

“Quick delivery and instructions were easy to follow. Only problem now is hiding the completed kart prior to Christmas Day!”

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Posted 8 years ago

Oh dear! Good luck and we hope the go-kart brings smiles to young faces on Christmas Day!