Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had Kettler garden table and chairs for many years. The furniture has lived outside 52weeks of the year. I found 1cm of rust on the back of a chair in the Autumn so I put the furniture inside for the winter. Garden centre gave me Kettler contact, ordered touch up paint. This was delivered very quickly and I have just used it. Very easy and hopefully the furniture will go on for many more years. Excellent service and I tell everyone to buy Kettler garden furniture. Just waiting for the weather to improve to use it!”

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Posted 8 years ago

“I found rust on my metal garden chair rang Kettler they where very helpful, sent photographs and received new chairs 5 days later.”

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Posted 8 years ago

“Quick service thank you”

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Posted 8 years ago

“Extremely helpful, uncomplicated and fast service”

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Posted 8 years ago

“Found rust on a metal garden arm chair .Sent photographs and explanation received a replacement chair eithin 5 days .Good service .Thank you .”

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Posted 8 years ago

“Found rust on six garden furniture chairs after. Sent pictures and relative information to them and quickly had verification and new chairs where delivered. Very good and prompt attention.”

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Posted 8 years ago

“Arrived really quickly. Initially I thought I had some fixings missing (washers etc.) but found these were not required anyway due to the design being slightly different to the instruction manual. Very well made and relatively easy and quick to put together. Really solid go kart that my 5 year old son loves.”

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Posted 8 years ago

“Very proactive. Were aware of potential issue, contacted me and arranged replacement item very promptly.”

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Posted 8 years ago

“They readily replaced faulty products”

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Posted 8 years ago

“Very prompt response to an ongoing warranty issue, support team very helpful.”

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Posted 8 years ago

“More than happy with the replacement service that Kettler provides. Customer Services were polite & helpful.”

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Posted 8 years ago

“Our bench was showing signs of rust, but Kettler replaced it promptly. Excellent customer service. Well done Kettler.”

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Posted 8 years ago

“Their service was prompt and their staff extremely helpful and friendly.”

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Posted 8 years ago

“Table failed but was replaced with minimal hassle under warranty”

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Posted 8 years ago

“Sent a warranty claim on Sunday, the replacement chairs arrived on Thursday. Old chairs removed on Friday. This is excellent service. Pity about the rust forming in the first place .”

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Posted 8 years ago

“We had a problem with our table and 4 chairs which had been manufactured from faulty material. After contacting Kettler we received first class service and our table & chairs were replaced.”

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Posted 8 years ago

“Kettler did replace items that eere part of a faulty batch.They were always nice to deal with and it is always complicated when the itrms are in a second home many miles away.”

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Posted 8 years ago

“We had an issue that was handled quickly, efficiently and politely by them. Very happy.”

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Posted 8 years ago

“Having bought what we thought was a rust free product, we have twice had to have chairs replaced that have rusted. They have been replaced without any problems, but it would have been better if the product had lived up to its promise of not rusting. Having had our latest chairs replaced this year we just hope that should we be in this situation yet again that we will have the items changed again without any issues.”

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Posted 8 years ago

“We had a further problem with rusting furniture after it had been replaced once before, we are near the sea and it gets a battering. After Sales decided to replace it with a new set again but a better version. So far so good with the new set it has withstood the "Beast from the East". This was all done at no extra charge and no debate fantastic company would use all the time for other items. Brilliant well done Kettler.”

Helpful Report

Posted 8 years ago

Kettler is rated 4.4 based on 2,495 reviews