Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt hassle free correspondence. There was a delay in delivery due to lack of stock but once stock was in, delivery was organised very quickly.”

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Posted 7 years ago

“Speed of resolution”

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Posted 7 years ago

“Quick and simple process. Good outcome. Very happy.”

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Posted 7 years ago

“Although the Kettler product I purchased was defective the response to replace the items was very good and understanding of the problem. Replacement took some time but when the product was again in stock it was efficient and satisfactory. No chasing on my part was required”

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Posted 7 years ago

“Replacement slats also damaged”

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Posted 7 years ago

“versatile”

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Posted 7 years ago

“Really efficient”

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Posted 7 years ago

“Bought this as replacement cover - it is very high quality and will provide excellent protection in the unpredictable British weather.”

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Posted 7 years ago

“Problems occur and on this occasion we had to return an item to Kettler close to the end of the warranty period. Our concerns were dealt with immediately and without drama. A new item was delivered and the old one collected at the same time. The delivery process was first class with the team arriving within the window indicated. Reassuring to see a good product backed up by great customer service.”

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Posted 7 years ago

“Arrived promptly and was very impressed with the company and service.”

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Posted 7 years ago

“Very good quality. Completely waterproof and robust which protects the furniture. There are elastic adjusters at each corner which allow the cover to be secured in high winds however, due to the fit of the cover, it sits securely without using the adjusters. Would recommend”

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Posted 7 years ago

“Very good service and friendly staff”

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Posted 7 years ago

“The company produce quality products and provide a very good standard of service. The website is easy to navigate and customer is kept up to date during the buying process.”

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Posted 7 years ago

“We ordered a large patio set with additional chairs called the Ezra range along with the parasol with LED lighting and speaker. When the set arrived, some of the items were damaged. We sent photographs to Kettler and the items were replaced within a week. The quality and feel of the patio set is great and it looks very nice compared to other patio sets we considered.”

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Posted 7 years ago

“First class service”

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Posted 7 years ago

“I have not reviewed as already advised I was sent the incorrect cover despite ordering the correct cover, ours is the more oblong pit but the cover is for a more square pit. Have also now emailed twice to rectify but no one has got back to me. Please contact me ASAP.”

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Posted 7 years ago

“Very efficient service, I sent photos of the rusted chairs, delivery of new chairs and collection of old was prompt. Excellent service.”

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Posted 7 years ago

“The service I received was outstanding, they helped me find what I need and payment and deliver was quick and effortless.”

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Posted 7 years ago

“Goods arrived quickly. Customer service is really good with prompt response to problems.”

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Posted 7 years ago

“Very prompt good service”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,495 reviews