Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a warranty claim on some garden furniture. Kettler promptly replaced the items without any fuss. I was very pleased with the response.”

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Posted 7 years ago

“Having experienced a problem, the staff at Kettler understood the issues and dealt with them promptly whilst keeping me advised at all times. Full marks for everyone.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Excellent cover fit properly and very secure”

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Posted 7 years ago

“Happy with the customer service we received and the prompt reply to emails. thank you”

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Posted 7 years ago

“Great communication.”

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Posted 7 years ago

“They responded quickly and efficiently to a guarantee issue. Incidentally the guarantee had just expired. We had purchased a set of good quality chairs. One had showed signs of rusting. We sent a photo of the issue. They replaced without quibble within 10 days. Fantastic customer service. Well done”

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Posted 7 years ago

“Surprised at how quickly our Siena chairs have rusted (3 years), especially as my sister in law had a similar set for over 20 years with no problems, but cannot fault their warranty service. They contact you promptly to arrange replacement and are now using a much mire reliable courier service.”

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Posted 7 years ago

“First class service replacing faulty garden furniture”

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Posted 7 years ago

“The fast and positive response I had from Kettler in response to a query about an out of warranty product far exceeded my expectations!”

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Posted 7 years ago

“My issue with a couple of chairs was quickly rectified with replacements, many thanks”

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Posted 7 years ago

“on line claim form was fairly straight forward the warranty claim was agreed within 72 hours good flexibility on delivery of new /collection of old chairs”

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Posted 7 years ago

“Prompt and efficient service from sales and good products”

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Posted 7 years ago

“We recently encountered an issue with our KETTLER furniture, of which we had had for a few years already. Knowing about their 5 year warranty, we contacted KETTLER to see if the problem could be resolved. I have to say that the after sales care we received was the BEST we have ever received from a company, with the issue being resolved within a matter of weeks with absolutely no stress or hassle whatsoever. Therefore, if you are thinking of buying KETTLER furniture in the future, my advice would be to DO IT! You cannot get better service than that of which we recently received from DEAN and the team - I would highly recommend KETTLER and thank you for your help and assistance in this instance. Very happy customers :)”

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Posted 7 years ago

“Although just out of warranty Kettler replaces our bench without any query and very quickly Excellent service Richard Fisher”

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Posted 7 years ago

“Damaged items, our report not followed up, and a missing parasol which was not delivered on the day specified and to date is still not with us.”

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Posted 7 years ago

“Warranty was ho lured a.though it was close to the end of the warranty period. Kettle were very badly let down by the delivery company they use”

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Posted 7 years ago

“We have a Kettler table and chairs which have been fine but after this winter noticed some rust on the chairs so my husband rang kettler to find exact paint match but we’re told that they were still just within the 5 year warranty would we send pictures of problem , that done were told they would replace the chairs no problem and take damaged ones away, this was all dealt with in less than a fortnight no quibbles what a fantastic service, nice to know there are some honest companies out there.”

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Posted 7 years ago

“No fuss dealing with warranty. Brilliant!”

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Posted 7 years ago

“Service very good. Chair under guarantee was replaced promptly.”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,495 reviews