Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,493 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 4 years of Pembrokehires Atlantic weather, I contacted Kettler with photos of rust damage to my furniture. I can only commend their After Sales Staff with the way they dealt with my query, speadily replacing the damaged furniture under their Guarantee. It certainly paid to buy Kettler and I would recommend others to do likewise, their Customer Service Dept certainly provided REAL Customer Service.”

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Posted 7 years ago

“I have never experienced the level of excellence that my complaint received from Kettler. Once reported I received a date for replacement within 24hrs. Phone calls were made from Kettler as promised and delivery was made as promised. Everything was very prompt, I had to delay delivery by a week as we were away. Thank you Kettler.”

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Posted 7 years ago

“Their after sales service was excellent. I would thoroughly recommend their garden furniture”

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Posted 7 years ago

“When I had a problem with my garden furniture they acted promptly and replaced it all.”

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Posted 7 years ago

“When I had a problem with my garden furniture they acted promptly and replaced it all.”

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Posted 7 years ago

“I bought a table, chairs and umbrella from Kettler just under 5 years ago. This summer, I noticed some rusting on the front seat bar of several of the chairs and some mildew colouring on others. I contacted the company using their warranty claim, sending in photos of the problems, as I realised the chairs had five year warranty. My claim was accepted within 48 hours and I had 8 new chairs within a few days. Simply cannot beat service like that. Will continue to buy Kettler stuff, knowing that it is great quality but that if I do have a problem, I can rely on them to deal with it effectively.”

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Posted 7 years ago

“first class product and issue with damaged chair dealt with promptly and efficiently. customer support very friendly and helpful.”

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Posted 7 years ago

“Brilliant customer service, replaced chairs under warranty with apologies and no quibbles at all. Kept informed of progress and delivery, phoned half hour before arriving despite already having a 2 hour delivery slot. Cannot fault this company .”

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Posted 7 years ago

“Very helpful response to a minor problem with one of their items - agreed to replace and a very good service of pick up and delivery to sort everything out”

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Posted 7 years ago

“I purchased a garden corner set from Kettler last year plus covers. It was in the garage all winter but developed a small split in the cover.It was nearly out of guarantee but Kettle r replaced it immediately without a quibble! Very reliable and helpful company.”

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Posted 7 years ago

“Purchased garden furniture 4 years ago and found three of the six chairs to be showing signs of rust. As still under warranty/guarantee, Kettler replaced the defective chairs very promptly and efficiently. We would not hesitate to buy Kettler products in the future, the customer service was very good.”

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Posted 7 years ago

“We had a couple of garden chairs that were showing signs of rust. Kettler dealt with the problem quickly and professionally. I wouldn't hesitate to buy any of their products or services.”

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Posted 7 years ago

“Had rust issue with two chairs on Bistro Set. Kettler replaced the items without any bother, a very good company to deal with. Great customer service.”

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Posted 7 years ago

“Have number of Kettler chairs and two tables all of which have served me well. I had some issues with a couple of chairs which had started to show signs of surface rust. I contacted Kettler and filled in their on-line claim form (which was very easy and uncomplicated) and was almost immediately contacted by their Support staff to arrange replacement items. No fuss, no dramas and a very pleasant experience. Replacements were delivered free within a week. I can't complain about a thing. Great service from a great company with a great product. Many thanks Kettler!”

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Posted 7 years ago

“I had a rust problem on two of the chairs, which I discovered were only just within warranty, but Kettler still replaced them and were extremely polite and helpful into the bargain. Would not hesitate to buy their products again.”

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Posted 7 years ago

“Great customer service. Chairs replaced, no quibble, no problem.”

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Posted 7 years ago

“A focused company delivering an excellent and fair service.”

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Posted 7 years ago

“Kettler replaced 6 garden chairs that were showing signs of rust without any fuss or stress. Chairs were within the 5 year warranty period. I can’t fault the service”

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Posted 7 years ago

“We've got a few items of Kettler garden furniture and they are excellent. We had a problem with one bench and once we contacted Kettler and sent photos of the problem they replaced the item promptly. Really good service”

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Posted 7 years ago

“Kettler responded to my issue with ease and efficiency. Am very pleased with the service they provided. The only issue I do have is the products themselves and how easily they rust in a short period of time despite kettler's Garrantees not to, this is the second replacement I have received due to rusting. If you buy and pay for quality you should expect it”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,493 reviews