Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,493 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their metal garden furniture is very robust and stylish at the same time. We have loved ours and Kettler has honoured their 5 yr guarantee by replacing chairs that showed signs of rust after 3+ yrs without any fuss. They organised replacements within 2 days and collected the old ones. Couldn't recommend more highly!”

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Posted 8 years ago

“Found rusting on metal garden arm chairs. Shouldn’t really happen to quality furniture if looked after as per guidelines but I sent photographs and received a replacement in 3 days .Thank you Kettler, Zak and co. Hope R&D iron out the rusting issues!”

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Posted 8 years ago

“Prompt response and good quality garden furniture”

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Posted 8 years ago

“Very prompt delivery Product used and works well”

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Posted 8 years ago

“Replaced my garden furniture without any fuss. Very helpful and service excellent.”

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Posted 8 years ago

“Had the exact part required, easy to find reasonable price and quick dispatch. Couldn't fault and has now resurrected our Go-Kart to the joy of our young lad.”

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Posted 8 years ago

“Two chairs showed signs of rust and the problem was acknowledged immediately and arrangements made to replace these. The service I received from calls to Kettler have been unsurpassed and a credit to the company. Every member of staff who answered the calls could not have been more helpful and responded politely in a business focused way. Even the music played, when on one occasion the helpline was engaged, was pleasant and not too loud.”

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Posted 8 years ago

“Their customer service was quick, efficient and polite. We had an issue with our table 6 months in and in no time at all they had a replacement sent at no cost or hassle. Very impressed.”

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Posted 8 years ago

“We had a problem with the table, customer service were very helpful, following their advice we had caps for the screws delivered. When that didn’t work we were given a new table. Would buy from this company again.”

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Posted 8 years ago

“We have had Kettler garden table and chairs for many years. The furniture has lived outside 52weeks of the year. I found 1cm of rust on the back of a chair in the Autumn so I put the furniture inside for the winter. Garden centre gave me Kettler contact, ordered touch up paint. This was delivered very quickly and I have just used it. Very easy and hopefully the furniture will go on for many more years. Excellent service and I tell everyone to buy Kettler garden furniture. Just waiting for the weather to improve to use it!”

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Posted 8 years ago

“I found rust on my metal garden chair rang Kettler they where very helpful, sent photographs and received new chairs 5 days later.”

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Posted 8 years ago

“Extremely helpful, uncomplicated and fast service”

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Posted 8 years ago

“Found rust on six garden furniture chairs after. Sent pictures and relative information to them and quickly had verification and new chairs where delivered. Very good and prompt attention.”

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Posted 8 years ago

“Arrived really quickly. Initially I thought I had some fixings missing (washers etc.) but found these were not required anyway due to the design being slightly different to the instruction manual. Very well made and relatively easy and quick to put together. Really solid go kart that my 5 year old son loves.”

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Posted 8 years ago

“Very proactive. Were aware of potential issue, contacted me and arranged replacement item very promptly.”

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Posted 8 years ago

“Very prompt response to an ongoing warranty issue, support team very helpful.”

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Posted 8 years ago

“More than happy with the replacement service that Kettler provides. Customer Services were polite & helpful.”

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Posted 8 years ago

“Our bench was showing signs of rust, but Kettler replaced it promptly. Excellent customer service. Well done Kettler.”

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Posted 8 years ago

“Their service was prompt and their staff extremely helpful and friendly.”

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Posted 8 years ago

“Table failed but was replaced with minimal hassle under warranty”

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Posted 8 years ago

Kettler is rated 4.4 based on 2,493 reviews