Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,493 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Kettler La Mode lounge set with a coffee table towards the end of last season. Beautiful quality and looks great. Rarely experienced customer service this good in recent years! Exceptional and highly recommended. There was a small chip on the glass top of the large coffee table. Kettler customer support were exceptional - problem acknowledge and replacement ordered. Slightly delayed as awaiting new stock but kept me informed throughout. If they said they would call on a specific day they did. Replacement received, a minor problem with the courier re returned table was resolved quickly and effectively by Kettler. They clearly trade on their strong reputation for quality and customer service.”

Helpful Report

Posted 7 years ago

“The friendly and deficient service received from this company was extremely good and warrants complimenting upon”

Helpful Report

Posted 7 years ago

“Kettler Café Roma Table and Chairs. The set has been perfect but to my surprise showed signs of rusting after four years. Kettler acknowledged my concern without argument and replaced the set under guarantee within a week. Exceptional customer service and efficiency.”

Helpful Report

Posted 7 years ago

“Very nice furniture, helpful staff. Customer care is second to none. No quibbles at all with a genuine problem. Dealt with immediately and efficiently. We would recommend them to everyone.”

Helpful Report

Posted 7 years ago

“We had a problem with rust on 2 chairs , all 4 chairs were replaced within a week of reporting the issue. We were very impressed with the service and have no hesitation in recommending this company for their products as we believe this was a one off.”

Helpful Report

Posted 7 years ago

“We bought a Kettler bistro set between 4-5 years ago. After a fairly short time it started to rust, which surprised us as we have 2 other large tables and 10 chairs that have never rusted. I finally got in touch with Kettler, who were brilliant. They exchanged the rusty set with a brand new set, albeit in a different colour, which was actually better for us as it now matches all our other garden furniture. The new stuff arrived one day, and they collected the old the next day. Wonderful service, would highly recommend.”

Helpful Report

Posted 7 years ago

“My replacement chairs were delivered on time and had been packaged carefully ensuring no damage.”

Helpful Report

Posted 7 years ago

“Whilst it was very disappointing that our expensive garden furniture went rusty so quickly, it was all replaced quickly and efficiently, at a time that suited us, with absolutely no quibble.”

Helpful Report

Posted 7 years ago

“Kettler’s customer service is the best I have ever dealt with. We bought some garden furniture approximately 6 years ago. After 2 years they started to rust table and chair. (On our third set.) Photos sent to customer care, replacement furniture sent and old taken away. Great communication skills, very prompt service. This time it was only the chairs that needed to be replaced. Re: chairs started to rust, table was good. My only complaint would be, the packaging, the box the chairs came in ripped and busted and one of the chairs damaged. They have replaced this, however, also came damaged. Not badly this time. However, I do think they need to look at this and speak with their courier service re: Handling. Use recycling packaging only??”

Helpful Report

Posted 7 years ago

“Metal Garden Furniture bought 5 years and 1 month earlier: 3 chairs starting to show rust underneath. A number of phone calls with delightful staff including a gentleman who said "what kind of Company would we be if we claimed no responsibility as the furniture was 1 month out of guarantee?" Answer I could have given him would have been along the lines of "that's what you expect these days." Well, as I found out that's not Kettler's style and they in fact replaced all 6 chairs and the table at no cost and collected the old furniture.! It was explained that previously furniture had been sprayed but now it was dipped which improved durability of the finish. All the furniture was beautifully wrapped and protected and very high quality but unfortunately one chair had been roughly treated by the deliverers and had a tiny chip on the arm. Kettlers insisted on replacing it and giving me the option to retain it for my use. I believe the service from this Company is quite exceptional and I would have absolutely no hesitation whatsoever in recommending their metal garden furniture and customer service to anyone. Well done Kettlers!”

Helpful Report

Posted 7 years ago

“Fantastic service! Got in touch about rust on one of our chairs and five days later a new set was delivered! Problem with collection of original patio set. We waited in for courier but didn’t turn up until day after”

Helpful Report

Posted 7 years ago

“No fuss replacement of goods within the warranty period”

Helpful Report

Posted 7 years ago

“2 of my garden furniture chairs started to go rusty I contacted Kettler as the chairs were still within the 5year warranty. The response was superb and I had 2 replacement chairs delivered within one week, would not hesitate to purchase Kettler equipment again.”

Helpful Report

Posted 7 years ago

“Almost on receipt of my email a customer service person rang me personally. He asked me some questions about the furniture, asked for some photos. Explained that he thought the problem would require more than some rust treatment. Once the photos had been received he explained that the chairs would be replaced. He explained how the new ones would be delivered and how the old ones would be collected. Our product was within the 5 years guarantee. All this worked very smoothly. In fact if we hadn't been away the replacement would have taken place even sooner. Excellent service.”

Helpful Report

Posted 7 years ago

“Excellent customer service could not have dealt with the problem any better. Five year warranty honoured and no quibbles. The whole issue dealt with and replacements delivered within a week. WELL DONE KETTLER.”

Helpful Report

Posted 7 years ago

“5 Year Warranty fully honoured and patio chairs replace”

Helpful Report

Posted 7 years ago

“excellent service. A piece of garden furniture developed a fault and Kettler were quick to acknowledge this and get a replacement out to me. Well done”

Helpful Report

Posted 7 years ago

“My Kettler garden furniture is over 20 years old and still looks like new. It stays outside in all weather uncovered. I have never needed customer service which looking at other reviews is excellent. If there products are made as they were when I purchased mine then it is built to last for 20 years or more.”

Helpful Report

Posted 7 years ago

“Fantastic after sales service”

Helpful Report

Posted 7 years ago

“Our 3 year old 6 seat Sienna table lost some paint and became rusty, this despite little use and being well cared for. I submitted the claim form and within two hours had a response from Kettler agreeing without any argument to replace the table. The table has been replaced with no fuss to me whatsoever. Outstanding service, friendly efficient staff who many other firms I have dealt with could learn from. Thank you.”

Helpful Report

Posted 7 years ago

Kettler is rated 4.4 based on 2,493 reviews