Kiddies Kingdom Reviews

Name: Kiddies Kingdom
Address: 4th Floor, Saville Mills, Mill Street East, Dewsbury
Rating: 3.06

3.1 Rating 466 Reviews

51 %

of reviewers recommend Kiddies Kingdom

3.1

Based on 466 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Kiddies Kingdom:

Kiddies Kingdom is one of the UK’s most genuine suppliers of baby products, being in the baby industry for over 17 years we can Guarantee our customers Quality products at Great prices. We offer an extensive range of high quality nursery goods delivered direct to the customers door within 1-2 working days, the majority of customers enjoying a speedy next day delivery. Our range includes prams and pushchairs, Cots & Cotbeds, Baby Walkers, Baby swings, highchairs, bouncers, travel cots and so much more…

Kiddies Kingdom members benefit from:

FREE Delivery to UK Mainland on all orders over £50
Huge Discounts and Bargain products (up to 70 % OFF)
Call-back requests available
Efficient follow up emails notifying the customer on the process of their order
Right to return the product within 7 days, NO Questions asked!
Several payment options: Credit/debit cards, Cash/Money order, and now even Paypal!

Visit Website

Phone:

01924 439049

Email:

cs@kiddies kingdom.com

Location:

4th Floor, Saville Mills, Mill Street East
Dewsbury
WF12 9BD

Write Your review

Tell us how Kiddies Kingdom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kiddies Kingdom 5 star review on 23rd January 2022

Nicola Salt

Katy Rickles-McGreal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a cot arrived and the box was all work men’s foot prints and bashed, Opened the box up and two parts of the cot was damaged, waited over 7 days for replacement which I Pacifily sent pictures from the instruction manual two advise what parts were damaged, I then was told the parts would be here for 12pm low and behold 3pm it turns up not only this but I have now opened the box to find they have sent the wrong part out 😭😭 when I called which I was on hold for 15 mins with a constantly reminder that I was first in que and my call was important to them. I now have to wait till mid day Wednesday to find out when the parts will be with me... Absolute joke when I explained to the man my baby is here in four weeks he kindly told me “no I’m not taking that ur baby is here 14 days as you could go over””

Helpful Report

Posted 8 years ago

“Doesn't even deserve 1*. Seems like terrible customer service is a common occurrence when using this store. I ordered a product from kiddies kingdom which to my knowledge was in stock, I was expecting my next day delivery. 4 Days later I received an email to say my product was not in stock and I would receive it in 5-10 days. A week later I started to get impatient. I decided to give customer services a call to see if they could update me. After waiting a long time to get through, I was met on the phone by an obnoxious, rude, patronising so and so who spoke to me like I was stupid because 'it does say 10 days'. It would be nice if they could keep you more informed after all it was a discrepancy on there side! Never again will I order from here.”

Helpful Report

Posted 8 years ago

“Absolutely disgusting service. Phoned to chase my "next day delivery" a week after I made my order, only to be met with the most obnoxious, patronising and uninformed service staff member I've ever encountered. Asked for management to call me back.......never called. Would never use again and would never recommend.”

Helpful Report

Posted 8 years ago

“One item arrived damaged. Having emailed them Immediately about this I’m still yet to hear from them”

Helpful Report

Posted 8 years ago

“Received a used stroller, completely dirty and torn. When I called customer services, I was spoken to very rudely and told that I would need to pay to return the item.”

Helpful Report

Posted 8 years ago

“Disgusting customer service experience. Ordered a new out n about buggy from Kiddies Kingdom. After 2 uses the brake stopped working making it unsafe for my baby. Advise I received was to lubricate the brake as this will need doing from time to time. After 2 uses? Still tried this and no change still no working brake. Kiddies Kingdom have subsequently ignored my emails. I am appalled by the lack of customer care and the complete disregard for a child's safety. Avoid at all costs!”

Helpful Report

Posted 8 years ago

“I rarely leave a bad review but I am aghast at how bad the service has been at Kiddies Kingdom. I ordered an isofix base and car seat from their website about 5 weeks ago. I was informed the isofix would be delivered next day, whilst the car seat was out of stock but should be delivered by the 15th October. I contacted customer services on the 16th to say the car seat had not been delivered. I was told that both the isofix base and car seat were both delivered to my choice of store, but because the car seat was too big for them to take in it was sent back to the depot. That was over a month ago and at no point was I made aware of this! On 16th October customer services told me it would be delivered to my home address on Friday 19th. I even contacted them the same morning to confirm delivery would be today. I was assured it was. I have stayed in all day with a 2 year old and re-arranged important appointments to make myself available. No sign of delivery by 4pm so I call again and am informed that the car seat is not out for delivery and in fact, is out of stock! Absolutely disgusting service to be lied to by such an organisation. I have asked for a full refund and will never use this store again, and will discourage as many people as I can to not use them either.”

Helpful Report

Posted 8 years ago

“Ordered and paid for next day delivery, which I needed. Eventually got an email saying my order had been changed to direct delivery and may be a number of days. Left me in a very tight spot and without a car seat. Don’t buy from this company.”

Helpful Report

Posted 8 years ago

“unbelievable shocking behaviour from the company, still awaiting a reply to my customer complaint. and they have tried to deny my review on trust pilot.... shocking”

Helpful Report

Posted 8 years ago

“am very disappointed with this seller. I was travelling and ordered a pushchair. I only ordered the pushchair here because they were to deliver it the next day but instead it took a week before receiving it.when I called the customer service team they weren’t helpful either and rude to customers too. Please do not buy from this seller. I am very disappointed with this seller. I was travelling and ordered a pushchair. I only ordered the pushchair here because they were to deliver it the next day but instead it took a week before receiving it.when I called the customer service team they weren’t helpful either and rude to customers too. Please do not buy from this seller. My parcel was delivered finally on the 15/10/2018 having to wait for three days and the customer services agent had the nerve to get rude.”

Helpful Report

Posted 8 years ago

“Ordered two car seats on next day delivery, they never turned up! 6 weeks later and about 10 phone calls we were still being fobbed off! Sol griffin 'customer services manger' useless and complaints department ignored us!! Dodgy company, avoid at all costs!!”

Helpful Report

Posted 8 years ago

“I purchased a Minnie Mouse changing unit from them that arrived with missing parts, i was sent the parts in the post after chasing this up. On further inspection we realised we had in fact been given used goods. I sent emails with minimal responses, was asked if i wanted to keep it at a discounted rate! Or if i wished to return it for a refund. I choose the latter. Very poor customer service and long call Queues. My item was eventually refunded but i will never purchase from them again.”

Helpful Report

Posted 8 years ago

“Been waiting on a cotbed for 3 months. Still waiting. Keep being told a delivery then on we didn't get stock. Offered a horrible cheap alternative for more money! Now told product unlikely to come in so will offer a refund it I can have another cotbed but I must pay the difference. 3 months no cotbed bad customer service. The phone takes ages to get through and usually cut you off. Avoid at all costs, awful company, take your money then can't provide the goods and want you to pay more!!!”

Helpful Report

Posted 8 years ago

“Ordered something they took the monies straight away. Knowing they didn’t have what I wanted in stock they emailed to advise parcel would be with me within 15 day. Yep fine but didn’t bother to contact me when it went over that but I had to contact them. They mislead me by saying they would also price match product but never did. How they are still managing to trade when they can’t even follow retail rules, is beyond me. Anyhow I’m still awaiting arrival of my package which they now say will arrive on the 15th. Couldn’t be bothered to council order as I had a feeling getting a refund was going to be just as long as receiving an apology. For the inconvenience and misleading of price matching.”

Helpful Report

Posted 8 years ago

“Delivered a damaged bed, took 40 mins of holding on the phone to be told to send photos. Another 30 mins of holding to be told they’d send them to the manufacturer. I contacted the manufacturer directly to be told Kiddies Kingdom hadn’t contacted them. The manufacturer arranged replacement - kiddies kingdom didn’t bother replying to my emails at all. Oh, and next day delivery took four days. Avoid!”

Helpful Report

Posted 8 years ago

“its a shame the lowest star rating is 1. Ordered a car seat, received confirmation email and a delivery date which was 2 weeks from order. On the day of delivery, i recieved an email telling me the colour of the item was discontinued and i would have to choose another. I then spent 1 hour 45mins (an hour of which, i was caller 1) on hold trying to talk to someone and complain about why its taken 2 weeks to tell me this. they couldnt help me and all i could do was change the colour and wait a further 3 days for delivery. Later i found out, the colour had not been discontinued, i ordered from Amazon and it arrived the next day. lack of communication firstly and then fed me lies. On hold for nearly 2 hours. emailed the customer relations team with my complaint and ive no reply. i wouldnt trust these to organise a party at a brewery”

Helpful Report

Posted 8 years ago

“They sent me an item in a damaged box and the refused an exchange when I asked to exchange it for another product. Their reason, I had taken a tag off when I put my daughter in the seat (you have to do that in order to get a child's arms in). Worst of all they refused my exchange request by slowing letting the 14 days run out (they say they have a 14 day return period).”

Helpful Report

Posted 8 years ago

“0 stars if I read the reviews of the company I won’t bother buying anything from this company Load of rubbish You order no time or date given from them when it will arrive I’m been trying to call n finally when the picked the call up it took them 30 mins to be on hold. They don’t have customers service or people who call pick and explain the purchase. Waste of my time coming and buying stuff on this website I won’t not recommend to any one to buy anything from here !!! Shitt rubbish company!!”

Helpful Report

Posted 8 years ago

“Paid for next day delivery had to arrange for someone to be home for delivery of the item never arrived ,called customer service dept to find out why! They said they would call courier and call me back this never happened had to call again was told the person I spoke to earlier was not at his desk but they had left a note for him to call me back this never happened after 2 hours called them back put on hold for 35 mins then they cut me off saying that the office was now closed emailed them twice for a refund for the next day delivery as this never happened no reply from either email the goods did eventually arrive 3 days later but no refund ,80 mins wasted time on these jokers do not waste your money customer service absolute joke”

Helpful Report

Posted 8 years ago

“Ordered furniture that was offered with free next day delivery; it didn't come next day, which was massively inconvenient. CS couldn't care less. Cowboys.”

Helpful Report

Posted 8 years ago

Kiddies Kingdom is rated 3.1 based on 466 reviews