“Purchased 100$ of Steam Gift Cards. Turns out they didn't work (had already been used). Merchant unresponsive to complaint. Kinguin Support have now made me wait 100 Hours (despite saying it would be resolved in 24 hours each day), they have made me take multiple screenshots, and have even tried to make me get information from Steam that legally I am not entitled to.
They dont want to refund you. They want to rob you. Waste of time Company who care more about their Third Party Contracts than their Customers.
Avoid.”
“Sorry for putting forward the truth so bluntly, but it is unfortunately a simple thing:
Kinguin is nothing more than a Cheating "money machine".
I have come to know their business model, the hard way (getting scammed / loosing my money to them):
- Kinguin is selling, what looks like the very cheapest licenses out there.
- They copy the product-text of legitimate sellers - for instance "ESET Internet Security, 1 year, 5 devices".
- And, the buyer pays - thinking he/she has made a good deal.
- Kinguin (or a lot of their ?fake? "sub-sellers"), then send an "add-extra device code" to the customer.
- which of course makes the customer contact Kinguins support!
- and, now "support" (through a slow "ticket-service") demands from the customer, proof of what he/she is "claiming".
- that is, proof such as a screenshot of the License-Page.
- which the buyer can-NOT deliver (because he/she can-NOT get to the license page, because it isn't his/her license!)
- And, Kinguin then "unfortunately" can NOT help, nor give a refund.
What a Criminal organized well thought-out SCAM!”
“Be aware of the kinguin website. Their marketplace is frauding on their customers. I purchased several products using paysafecard, and once I created order with reasonable price it became "on hold". They blocked my order, and all I got is endless blunt excuses from support, that aimed only for evading the fulfillment of order completion or moneyback.
I contacted customer support and they illegally asked me to provide paysafecard vouchers photos with paper note "for kinguin" as "proof" that i really own money i used, to complete my order. This violates PSC rules, because it’s strictly prohibited to share PSC vouchers with ANYONE. However, I kindly provided them with requested data. but they asked me to provide it again in a different visual form. "Final verification" is a lie.
After my multiple complaints on illegal actions of kinguin - support requested my personal identity documents with handwritten order number, with promise that this is "final verification". I provided this data, but - they requested it again in different form.
Second "final verification" is a lie.
Now they requested a selfie from me holding my ID in one hand and a piece of paper with „kinguin“ in the other hand. Apart from the fact, that this third weird request has surely absolutely nothing to do with a proof of paysafecards belonging to me, I simply don’t have the third hand which could hold my smartphone during this acrobatic challenge.
Kinguin has answered it like that: "We understand that this request might be troublesome but it should be the final step of verifying your order".
Paysafecard by itself - is an anonymous payment method, but kinguin think different - and make it mostly compromised method for user identity. Every "verification request" is a fraud scheme of kinguin, to easily achieve and block your money forever. Paysafecard is anonymous payment method and Kinguin use this, because most of PSC owners don't wish to reveal their identity, and a good opportunity to steal the money by Kinguin.
They refused to make any kind of chargeback, and all I get is a new and new "verification requirements", all of them is illegal.
I was not willing to accept that kind of excessive verification and requested a refund via bank wire and wanted to provide my IBAN for the money transfer. That also has been declined by support explaining that such a refund to my bank account would be a violation of the rule of avoidance of money laundering and a refund via paysafecard is technically impossible and there is no other way to solve this problem besides of following their requirements for endless amount of weird verifications. That means to me as customer that the only possible alternative to that kind of excessively blackmailing verification process could be a total waiver of the whole payment amount without any return service.
If you wish to lose your money, make your private confidential identity and financial data publicly accessible - welcome to kinguin, they know how to do it, and will help you with that.
I add video proof that is available by link: https://vimeo.com/514655250”
“Avoid. Not worth your money
KWTVGHJD8LK
Avoid.
I've purchased Guild Wars 2 code which doesn't work and Kinguin sided with the seller, refusing a refund or any solution. Proof can be uploaded on request.
07.01.2020 Update
"Dear Buyer,
Please, accept our most sincere apology for the inconvenience. Unfortunately, we cannot assist you with this issue any further.
Please, accept this 10% discount code as compensation for the inconvenience: #####-###########
Should any questions or doubts arise, please feel free to contact us.
Kind regards,
Karlito"
Latest reply from Kinguin.
First, they sold me a product that doesn't work and now they don't want to refund me the money but giving me a code to make another purchase. It's like buying again from someone who already cheated you and took your money away from you.
Customer service close to zero.
Closing account and never buying anything from them again.
And that is a final thought - AVOID KINGUIN, if something goes wrong their warranty is not worth a penny, you are getting nothing.”
“I am seller. Nickname GameService. Kinguin don't pay me 7500 euro already 11 months. Nobody wants to help me. 0 reaction from support... Good job, Kinguin-Liarguin!!!
I am going to court. You will pay me in court much more than 7,500 euros and you know it ;-)”
“Great site to find Steam game codes for a decent price. Online shopping so saves on going out hunting and they have a great range of games. Service is great and website makes it easy for purchases.Once verification of payment is met item is supplied in as quick as 1 minute(my last dlc).Also has a gaurantee for additional price.”
