Kiwi.com Reviews

1.2 Rating 1,526 Reviews

4 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.2

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Kiwi.com resolve customer queries?

Helpful Report

(1 week ago)

Greater than 36% of reviewers feedback is Kiwi.com takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

72.08%

Industry Average

“ Excellent service from the moment I booked. Clear instructions and regular updates about my flights. Any questions were answered professionally and quickly. I particularly liked the fact kiwi checked in for me and sent me the boarding pass. I highly recommend and will definitely use them again. ”

- Andrea

“ Kiwi.com customer service is responsive and helpful. Its competitive pricing and efficient delivery enhance the overall user experience. However, clearer return and refund policies could benefit users. ”

- Natalia

“ What really let them down was just the lack of customer service. ”

- Ben

Kiwi.com Reviews

Customer Service - Good