“Do not take accountability for faulty parts fitted by them, even though it's been less than a year and car was driven around 1000 miles.
I've got them to replace both front drop links as they were an advisory on my last MOT. 6 months and 1000 miles later take the car for MOT and they are an advisory again. I couldn't believe it as they were supposed to be replaced.
I asked the mechanic who did the MOT and he said they don't look replaced.
I go back to K&M and raise the issue. They tell me if I have the receipt then it means they have been replaced. I explained the situation that if they were replaced, they shouldn't come as an advisory back so soon. Agrees to have a look at the car. Mechanic shows me the parts which were absolutely perished but the nuts look new so tries to convince me they were replaced, and that it's just a common fault with this car. Even though the parts look completely perished they keep saying the parts have been changed, that as long they don't fail the MOT they don't consider poor quality/defective part. They did not offer a fix, replacement or any money back. They tell me if I want, I can have them replaced again at my own cost, like I would trust them again with my money. Just a rip off”
“Fantastic customer servive I received on Tuesday (21/03/2023) I had proplem with one of my tyres on my way to work so I went to the garage. They sorted me out within a short time and I was able to go to work. I paid less than what I was thinking. Courteous guys and I will highly recommend this garage to anyone.”
“"Dropped car off at 11am had full exhaust system supplied and fittedn within 2hrs and was on way home by 1pm. Very friendly staff, no fuss. Price quoted on phone was price paid. Would use again. Thanks"”
“I have used K&M for over 15 years now. Always friendly and helpful. Today my car wouldn't start. They offered to send someone round to jump start it for me. They were busy but managed to fit me in, tested the battery and fitted a new one. Would always recommend them.”
“Popped in for a headlamp bulb change. It was really difficult for the engineer to access due to the car design and I had to get back to work. They kindly offered to drive me the mile or so to save me being late for work. After they had successfully done the job they rang me and a colleague nipped me down to collect my car. A nice touch - top service.”
“Just had not done today top service friendly staff very good prices would well recomend also few months ago had break and front disc done nearly half the price of any were else they were fitted well and quick will recomend any body to try these guys you won't get better”
“Had been looking for new tyres for my caravan, had tried all the usual company's with no success. One phone call to K&M..... sorted.
Really impressed with the fast friendly service, I highly recommend K&M and will definitely use again.
Many thanks K&M”