“Recently I had to return a top and had lost the invoice
Natalie at the West Lakes store was incredibly patient and helpful as she helped me navigate the K mart AP and find my invoices.
10 out of 10 to Natalie. Huge thanks and well done. The lovely lass at the exit whose name I didn’t find out was really helpful too
On another topic I couldn’t believe how much stock in the ladies undies department had been dropped onto the floor and left there. Where is the respect which used to be part of our society. Incredibly difficult for the staff to keep up with the tidying up after these thoughtless people
Well done Natalie of West Lakes. Good luck other staff tidying up after thoughtless people
Thank you
Annie”
“Port Pirie Kmart SA. A big shoutout to Kylie from lay-by for doing my key chain instantly. My little dog got put to sleep and I was going away for a week so couldn't pick the key chain up with my dogs picture in it till I got back. Kylie offered to do it straight away without hesitation. Thankyou, it meant the world to me ❤️”
“If I could give no stars I would. Do not bother ordering anything online from Kmart as you will probably never get it. They use Couriers Please who absolutely do not follow delivery instructions and they blame Kmart for the error. Kmart then blame the couriers but never follow up and take weeks to contact you or refund your money. Their online delivery service is unreliable and contacting customer service is hours on hold whether you call on the phone or use their AI chat assistant, then you are directed to email and this also takes weeks for them to respond. Kmart do not care about customers and lack any accountability or honesty in their dealings with customers. Please, please don’t waste your time.”
“I am very pleased with the portable glass air fryer however it provides limited instructions and zero recipes & tips
Having some basic recipes would have been helpful
I sourced recipes & tips from another product on another site, and purchased a recipe book from yet another website, felt overall the product was let down badly”
“O I’m sure you are VERY sorry for my bad experience…..but you really don’t give a stuff. Your hold messages should stop wasting our time being told what a wonderful company you are and just do the job for goodness sakes and answer the damn phone……and my review is genuine alright…..”
“I put in an online order with KMart WA in Perth on Friday 3 July for several items for delivery and only paid a minimal delivery fee as there was a slightly bulky item included in my purchase. It was a pleasant surprise when all of the items were delivered today, Tuesday 7 July, before midday. All in perfect order, wrapped professionally and thoroughly. Courteous delivery people too. Thank you to KMart Perth for such excellent service. 👍👍”
“By far and away the worst Kmart! Particularly stay away from the print and copy -they couldn’t produce a quality product if their lives depended on it! Long queues, shockingly bad service (particularly bad by Vesna and Maria) I believe it was, their system says next day pick up but they mean 24 hours -especially at this store! And the items are so badly produced (even if u give them a chance to redo them) ur better off saving urself the headache and going elsewhere! In my case I ordered the photo magnet … the magnet was so poorly stuck on it stuck out the front of the photo and was covered in debris stuck to the misplaced magnet… when I told them I was going to complain to head office Vesna refused to give me the product I had paid for! If the shoe was on the other foot and I took the product without paying for it they would’ve called the police for stealing ! I had to wrestle for the product I had paid for because Vesna refused to give it to me as I told her I would make a complaint ! Never experienced anything like it in my life! Shocking! Afterwards a complete stranger came up to me and told me she too regularly experienced bad customer service at this store and has complained to head office previously -so I did so too but in my case they didn’t satisfactorily offer a solution.”
“I think its disgusting that kmart dont exchange with out a docket . My item had all tags attached. Even other evidence should be looked at. Such as bank details for refund. Tags clearly stated purchased from kmart. Kmart management should look at their policies.”
“I bought the Acrylic paint and medium set from Kmart for $10 and I was initially excited about all the colours. They are very bad quality and take 100 layers just to not be see-through on canvases. Getting better paints from a different store next time.”
“Do not order click and collect with KMart, one of my items was cancelled even though still showing as available days later. They would not put refund back on my credit card, noone ever explained why, or even store credit, wanted bank account details for a refund. KMart at pickup of other items said they do not handle the online click and collect so could not help out. Took over 3 weeks, chat bot and 1800 number not helpful. Won't use again.”
“Where to start. Went to Kmart Chermside to buy a couch & mattress cleaner. Found a staff member and asked for suggestions or help. She was so busy & other shoppers were wanting her too. She tried her best to start looking, but truly had no idea. Thought if I said "Best on a budget". She told me I had to google it myself. I tried and the internet was soooo bad, barley reception. Went to the nice security man, who was kind enough to give me a trolley as I did not know it was coin only. He too was busy. Could not leave the door and no one was answering his radio. Ended up with ANKO spot cleaner. Finally got home and the instructions were beyond basic. Called the store, no answer. Tried for hours, no answer. Eventually go a customer support, after around 4 HOURS. Would have driven back to Chermside, if there was staff not only available, but who could help- No point. Was told by the support, the will contact me on Monday- It is Wednesday, still nothing. Decided over the weekend, to exchange and go elsewhere. Highly recommend others do the same. Hours wasted. Walked into Supercheap Chermside and immediately got not just advice, but the man owned one and rated them. Talked me through and walked out smiling and confident. Shame Kmart Chermside.
Not to mention they charged me $149.... Target and pretty much everywhere else was $109 and lower. Got my $149 back and zero for massive inconvenience and total waste of time.”
“I am not very good technology wise and wanted a print out of a photo that was on my phone. I was a bit apprehensive about asking for help in the store but I was lucky enough to get help from Chloe who was so helpful. She was so patient and explained everything to me. Chloe printed off the two photos I'd asked for I ask her if she minded and she said of course not, lovely girl. This was today in K-Mart The Forum Mandurah”
“Kmart cancelled my order and blamed it on me, saying they cancelled it for me. Um I didn't cancel my order. Uncalled for especially this close to Xmas. Never shopping at a place that thrives on stupidity”
“Drove all the way to North Lakes as I had seen products online showing “in stock” …. Got there and the staff could see that there was stock but could not locate it anywhere!!!! Wasted a lot of my time on my one day off!!!!”
“kmart online used to be great but it is horrible now. Don't even think you can go into the store and ask for help, their reply is always "We cannot handle any online order issue, we do not have access, you have to contact the online order team yourself. The onlie Team:
1. the online chat is not handle by human, the AI is never ending loop, when you ask for live agent, you wait for over an hour still no one connected, then hours later, the live agent said Hi....., then said you are disconnected from the chat, saying you can contact the team again (which means you have to wait all over again), they end the conversation without looking at the information, the photos and issues that you already sent to them, never response to those. The phone number is another joke, I was on the phone for over an hour waiting for someone to answer, no one does. Just simply horrible, no customer service, no after sale help. 0 Star if there is a choice. 1 order split into 4 parcel across 4 days wait and I had to make myself available to sign for all these parcels that comes in 5 different days. In the past, you can find real human online to deal with issues, you can call and someone would answer within a reasonable time, NOW? HOPELESS.”
“Simple purchase, home delivery, 10 days on; chatbot can't help, 3 min wait predicted for human assistance, 30 mins later still no service, after an hour, I gave up.
Parcel tracking says it hasn't left a distant shop when several closer ones were available. I'll purchase a replacement locally. Never again. K-Mart has lost a 50 year customer today.”
“Big delays in delivery. All they can do is thank me for my patience. Don't shop through kmart is you want your goods in a reasonable time. The 3-5 days they tell you is not true at all.”
“Order number 516314445 31/8/25. Two large boxes picked up from post office 05/09/25. Small order yet three items were missing from this order.Now I will have to pay $14.00 postage to reorder these three missing items. I should not have to pay $14.00 postage to reorder goods that should have been in my original.order .”
