“I struggle to find cute stuff in my size and knotty is so inclusive! I also have sensory issues and their stuff is super comfortable to me and it’s all I want to wear now! Regulates temperature and makes me feel way more secure in a dress! Love the spooky line, will definitely be a repeat customer! Thanks for representing us curvy goth girls đź’š”
“Last month I was charged for an order I didn't make, the quality has really taken a nosedive and there are obvious mistakes on all the products I've gotten. If it was buying an extremely low price due to ptlrobsbke errors then maybe. Sadly customer service quality is still sorely lacking and paying clients deserve far better”
“I really like the underwear. I find them very comfortable and they have a large gusset which is nice. However, the seamless pair I got feel apart when I washed it before I got to wear it which was disappointing.
Update: Customer service was great and is sending another pair after I showed some pictures.”
“They will never let you return—-buyer beware. They will ghost you and scam you!
As I was checking out I discovered they added items to my basket that I had no interest in. I was apparently responsible for opting out. I was tired and only noticed they had added them after I had checked out and noticed that my order was $51 more than it should have been. I immediately reached out and asked for those items to be canceled. I was informed it was too late (I contacted them within 1 minute of checking out). I was then informed that I could return the items for a credit- THEY DO NOT GIVE BACK CASH REFUNDS!!!! Now they are ghosting me. Returns have to be done through email and they refuse to respond. You have 14 days to make your request and they will not respond to my emails.
Also all their products fit oddly. There is zero size consistency.”
