“Website home page advertises same-day and/or express delivery. My order was made Thursday evening for delivery in the Melbourne metro area. It wasn't delivered until the following Wednesday. Very disappointing as this gift was for a person who was very sick.”
Hi there, thanks for your feedback! Our free refrigerated post is not the same as express or same-day delivery. I'm so sorry for any confusion caused. As they are premium delivery services they do require an additional charge. If you have any further questions, please reach out to Hello@KokoBlack.com.
“choc box was good, would order again
the marshmallow jam things were okay, wouldn't order again
freckles were okay, wouldn't order again
shipping was very slow”
“The lack of flexibility from your staff to include a. note on the delivery was not a great experience.
The fact that your UX doesn't make it clear how to include a message note is not your customers fault, but yours.”
Hi Alejandro, thanks for your feedback! I'm so sorry you were unable to add a gift card to your purchase. We do charge an extra $2 to add these cards to an order and personalise them. Due to this our staff cannot pop a gift card into an order that has already been placed. If you have any further questions, please let us know.
“Love the Koko Black marbles. Arrived on the perfect day for cheering me up. (Yes, they were all for me).
Maybe next time I'll go all out and buy enough for free shipping. I wonder how long they would last?”
The Marbles are very delicious, we're so glad you enjoyed them! In terms of how long our treats last, we do not use any preservatives to extend the shelf life of our chocolates, but your items are guaranteed to have a best before date with at least two weeks remaining. Hope this helps 😊
Hi Lily! We're so sorry to hear you didn't enjoy your Koko chocolates. We appreciate your feedback. If you need any further assistance, feel free to send us a message to Hello@KokoBlack.com.
Hi Samantha, thank you for your feedback 😊 We have launched a build your own praline box here: https://www.kokoblack.com/products/build-your-own-praline-box
Follow the prompts to select your region (it's available in NSW and VIC), then shop your favourite pralines for pick up. We hope you enjoy!
