“I'm a big fan of Koko black, and I've purchased gifts from this store many times this year. This is my first time using the delivery service as the 25km radius restriction was still in place when I ordered them. These chocolates were for a friend's birthday (sent straight to her house), and it's been 10 days since my order was confirmed and she still hasn't received it. I was so excited to surprise her on her birthday and before our final exams, but unfortunately the tracking has been stuck since Friday 13/11 and the delivery hasn't progressed since. I received a text on Tuesday last week (10/11) that she would be getting them the next day... At this point, I'm worried that it'll be delivered after exams (when she's likely to have moved back home, away from the current address).”
“I was given a hamper for my birthday by my son, I have never tried these chocolates before,
but I now I am a convert. Amazing taste, and varieties, so much so, I have purchased
(3) more hampers for christmas presents.
Thank you.”
“Chocolates arrived cold as promised, even though a couple extra days on delivery (which communication was fantastic) packaging is amazing and presentation is amazing. Roasted Toasted Macadamias...YUM, Salty Cashew Crunch...YUM. Using the Dark Collection as my wife's advent calendar so wont know till December what they are like but look amazing. Pure Darkness will be getting tried tonight...sure that will be YUM too.
Great service, communication and follow up on all emails with delivery issue. Arrived as promised in excellent condition and still cold (as promised). Easy to deal with. Will be trying more I'm sure.”
“Unfortunately my order has been delayed, I haven’t been notified when they will arrive which is disappointing since they were a present I was sending”
“The Australian Classic selection is a nostalgic take on divine favourites from the past. The presentation and the selection of treats were excellent and enjoyed by all!”
“Just received my advent calendar and could not be happier. It was larger than expected (a pleasant surprise) and the product’s design and colours are beautiful and of a high quality. As it is a gift I have not sampled the chocolates but I will be very happy to present it to my friend. As It is shipped in a protective box with silver padded wrapping and with cooler bag inserts it arrived safely.”
“Products are of high standard and the receiver of the gift box was delighted and found them delicious . Their delivery system for online purchase was sub standard however , 4 days delivery for express within Melbourne is not up to scratch . Was very disappointed in this aspect of the order”
