“The Koko Black chocolates were wonderful - the presentation superb and the taste amazing. I was however disappointed with the delivery. I paid for express delivery to the ICU of a large teaching hospital in a capital city. However the delivery service was initially unable to find the address - they could not find the HUGE teaching hospital at the address I provided? On the second attempt some days later (voiding the whole point of paying for express) they called to ask if the person could pop down from ICU to meet them to pick up the chocolates - I explained that the person was unable to do that as they were very sick in the ICU. So whilst the product itself was AMAZING - the delivery was so poor that I don't know if I will order again.”
“The box of chocolates were a gift to my sister who turned 70. She absolutely loved them and is wondering when the next box might arrive. Quality chocolates made with the best ingredients YUM 🤤”
“I ordered this an one other proudct - 2 hampers - and they managed to completely forget to pack and ship this one. It took a week to finally get delivery of it.”
“Chocolates had the wrong card on them. Really disappointing. Recipient would have not known it was from us has we not followed up. Refunded $2 which isn't much compensation for the mistake. Customer service not great. Chocolates were for an important client. Won't be back”
“I love the chocolate from Koko Black and have been a loyal customer since my first purchase. Other brands just don't compare. Even brands that are more expensive do not give the same value/quality for money.”
“The chocolate from Koko Black was exquisite! What's more, when my second order didnt arrive for Easter, I was reimbursed! Such incredible customer service. The order that arrived at my brother's house for my nephews was just the most wonderous treat - they all adored their surprises and as I mentioned, the quality was second to none.”
“My family in Melbourne thoroughly enjoyed the deliciousness of the chocolates which arrived in good condition. I look forward to sampling some (not from that box!) when I visit in your Spring.”
