“I had an issue with the packaging of the product. The KoKo Black team has responded very quickly and provided a new product for me instead. I always like the product and appreciate the client service, so definitely a happy returning customer again.”
“The boxes are Christmas presents and arrived in Canberra promptly and in good condition.
Was very pleased with service and the chocolates should be a delight.”
“I greatly enjoy the Koko Black range. The quality is always reliable and special. My recent order had a minor problem, however, the service I received when I contacted them about the issue was excellent. They were sympathetic and helpful and resolved the problem in a manner that greatly exceeded my expectations. Thank you for a wonderful product and service.”
“Unfortunately I slightly miss spelt the suburb name for the delivery address and this delayed them getting to their destination. However the ICU staff really enjoyed the treat once they did arrive. I put my order in on 20th November, they were dispatched on the 22nd November but did not get to the destination until 30th November.
Next time I’ll check all my spelling very carefully.
Email queries to Koko Black were answered promptly when I became concerned about the delivery delay.”
