Kramer Equestrian Reviews

Name: Kramer Equestrian
Rating: 2.28

2.3 Rating 36 Reviews

31 %

of reviewers recommend Kramer Equestrian

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2.3

Based on 36 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Telephone

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Kramer Equestrian 3 star review on 3rd June 2020

Becca

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy shopping brought to an end by truly dreadful customer service. I can see from other customer reviews that that Kramer would rather lose customers than take responsibility and adjust their returns policy when they send out a faulty or incorrect product. (It took four rounds of snippy emails from them even to discover what their returns policy is). I don't think I can risk ordering from them again.”

Helpful Report

Posted 5 years ago

“I ordered the Kramer large playball, advertised as a boredom breaker, suitable for stable or paddock and very tough. It arrived without a pump to inflate it, nowhere in the ordering process was it clear you had to purchase this separately. There was a card in the box with a long message in German only. The ball was wrecked within 48 hrs. I emailed Kramer. Initially they told me to return it. I knew that a refund was unlikely and that I would have to pay the postage. They said there had been no other complaints. Then I queried the German insert, turns out it was a warning that the ball could be burst by for example equine teeth or hooves and it should only be used under supervision. ! I would not have bought this if the information was in the product description, and the warning was useless to me as an ignorant British customer. Their attitude is bad, the only apology was a standard ‘apology for inconvenience ‘. They just accepted my request to be removed from their mailing list, will NEVER use them again, not due to the product, but due to their ‘customer service ‘.”

Helpful Report

Posted 5 years ago

“I've ordered from Kramer before and have been happy with what they have supplied. However, unless you are very careful you can end up with expensive products that you don't want and are too expensive, in terms of packaging costs, to return to them. Whilst Customer Services were polite they could not help me resolve some misleading information on their website. I've ended up with two expensive heated water drinkers without the required transformer to power them and without the thermostats to activate them. The additional parts required are not listed on the website which lead one to assume (a dangerous stance to take) that the drinker would work out of the box! The drinkers arrived with no fitting instructions nor product specification. I have to say, at £119 per drinker, they do not represent good value for money. I wasn't given information on how much I would need to spend to make them work I'm VERY unhappy with this and shall not be using Kramer again”

Helpful Report

Posted 5 years ago

Kramer Equestrian is rated 2.3 based on 36 reviews