Kramer Equestrian Reviews

Name: Kramer Equestrian
Rating: 2.24

2.2 Rating 37 Reviews

30 %

of reviewers recommend Kramer Equestrian

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2.2

Based on 37 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Telephone

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Kramer Equestrian 3 star review on 3rd June 2020

Becca

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother ordering from them. I wanted a rug that kept going out of stock. I emailed to ask about stock and was assured they had some in and I could order. So I ordered the rug and a brush and waited a week for it to arrive. Because UPS is terrible, it was delayed and there was no way for me to put in a safe place to leave. So I've been waiting around at home for this parcel, it finally arrived, I opened the box and there is just a brush in it. On the invoice it says 'unfortunately not in stock' for the rug. No apology. Did not contact me to inform me and apologise. I checked my bank and they have refunded. So now I don't have the rug that I was expecting to have for the heavy rain in freezing temperatures this weekend. And I have a very expensive brush that I wouldn't have bought on it's own because they still charged me delivery!!”

Helpful Report

Posted 3 weeks ago

“Sadly I wish I'd seen these reviews before I purchased! Don't buy from these people. I hope a previous poster reads this, go to your bank and dispute the transaction, I just have and my bank have helped! These people are taking money and not sending items.”

Helpful Report

Posted 3 years ago

“Placed an order almost 5 weeks ago now and still have not received it. Awful customer service, I have e-mailed multiple times and they just keep saying the package has been re-sent, when I asked for the delivery charge to be refunded they just ignored me.”

Helpful Report

Posted 3 years ago

“DONT ORDER! I placed order 6 weeks ago.no parcel. I have emailed several times.template email reply of 'apology for delay, check Ups status' Several UPS emails of ;on route/delayed/returned to Germany. They are trying to blame Brexit Ive had several other EU parcels.clearly Kramer dont have correct paperwork in place.(only 5 yrs notice) Their website states UK anyway! I was promised def delivery today, 25/3/21. No parcel! UPS updated states 'problem!' V poor customer service. No feedback or communication. I will def not order again. This parcel was a gift!”

Helpful Report

Posted 3 years ago

“I advice not to purchase. No products received. The website implies a uk warehouse but it appears not. Also local number goes through to Germany. Numerous emails and refund requested three times . I have received nothing. What a shame they are taking money from customers and not able to supply. My money has been taken, it should be straightforward to refund( as it says on the website) . I will escalate to a complaint but I’m not hopeful. NO GOODS NO REFUND.”

Helpful Report

Posted 3 years ago

“I ordered over £200 worth of products on 21/2/21, UPS delivered to a different village 2/3/21. Kramer has taken a week to ask UPS to investigate. Several calls have been made to Kramer and each time they had not informed me of any steps taken to resolve. I asked for a refund 9/3/21 as I have clearly not been the recipient of the order. Kramer insists that I wait another 8 days before they look into a refund. They blame it on UPS and brexit but I have received a equestrian order from Netherlands in 5 days... Kramer's website states that "If your order has been placed via the phone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not include CDs, DVDs or software that has been opened. To ensure you are refunded the total cost for the products including the original postage, you must contact us within 14 working days, not including weekends or public holidays, after the day your order was received." Yet they will on act on their own t&c's. Be very careful if you choose to order from this company going forwards.”

Helpful Report

Posted 3 years ago

“TERRIBLE service, placed an order in January, AS IT WAS A .CO.UK Domain, goods not delivered. No replies to emails. Finally spoke to someone and a refund was supposed to be issued. Phoned again and the refund hasn’t been issued, and they would email me as to why. Still waiting on that email. NO GOODS AND NO REFUND”

Helpful Report

Posted 3 years ago

“Order placed in January, told it had shipped, UPS tracking number didnt work, then told it was stuck and that it would move following week, no movement chased again, told would move in a week, after waiting a month asked for refund and still waiting for that refund, emailed chased refund 3 times now still waiting.”

Helpful Report

Posted 3 years ago

“My experience has been very good with Kramer. Fair pricing and good quality. Delivery has never been an issue and I have used their customer service and found them adequate, my last order was cancelled but I'm aware they haven't been prepared for Brexit and they are definitely suffering now because they can't ship to the UK.”

Helpful Report

Posted 3 years ago

“First of all they took payment then a week later they told me due to current situation there was a delay on my order fast forward another week and was told the items were out of stock, another 2 weeks later i was told my order had been dispatched and was given the wrong UPS tracking number. No idea where my order is or if ill even get it!”

Helpful Report

Posted 3 years ago

“Have e-mailed them three times, no response Bridle was a birthday gift for my Granddaughter, do was eager for it to arrive on time. Poor customer service, poor business model, shame on you. Was given the wrong UPS tracking number and will not take responsibility for delivery. Your choice, your responsibility, really!!!! I have nothing positive to add, out of pocket, one young lady let down, one company I will NOT use again”

Helpful Report

Posted 3 years ago

“Excellent products and quality I've had to send things back but always found it easy i don't get the bad reviews”

Helpful Report

Posted 3 years ago

“So I brought a pair of boots for my partner. The boots had a damaged heel so I needed to send them back. Only to send them back they have to be shipped off to Germany. 4 weeks later I have finally received my refund. Ridiculous company to deal with. The only good thing was the response to my initial query was very quick. Definitely wouldn't use this company again and wouldn't recommend it to anyone if they need to send anything back.”

Helpful Report

Posted 3 years ago

“Always good service and beautiful products, great quality and when I have sent things back if they didn’t fit then refunds have been very quick.”

Helpful Report

Posted 3 years ago

“After reading the reviews i was sceptical.. but decided to order I'm absolutely over the moon with the quality of the items and the service i have received i did have to send a few items back and did have to wait and pay for postage but to be fair i would expect to pay I will use again and can't wait till there posting to the uk again!!”

Helpful Report

Posted 3 years ago

“Take the money but don't fulfil orders”

Helpful Report

Posted 3 years ago

“Awful customer service, ordered a rug 14th November, monies left my account 16th November, called to chase my order on the 19th, to be told in the most unenthusiastic voice ever it was out of stock and I wouldn't be receiving it. Great ok, when can I have my money back, erm maybe in 48hrs, then I get an email informing me the rug has sold out and they are sorry, again no mention of a refund etc. So my money has now sat in their account for over a week,l! Not happy and will not be using again!!!!”

Helpful Report

Posted 4 years ago

“I’ve purchased frequently from Kramer. The quality is good. I’ve only ever had to return one product and my account was refunded very quickly.”

Helpful Report

Posted 4 years ago

“Customer service is terrible!! Shame on you!! Do you really think that people is stupid and that you have right to treat us like that?”

Helpful Report

Posted 4 years ago

“Customer service was great until I needed to return a faulty item... bad bad bad ... got to return at my own expense then item goes to Germany to be assessed, ridiculous .. won’t be using again ... shame”

Helpful Report

Posted 4 years ago

Kramer Equestrian is rated 2.2 based on 37 reviews