“Over priced. Cheaply made. Returned items and have not yet received a refund. Much better, less expensive versions of the exact same bracelets are available everywhere. Look elsewhere!”
“My order STILL has not arrived............it's been sitting there for a week (see below). I'm sure your product is great, but the fact that I still have not received it is troubling.
In Transit to Next Facility, Arriving Late
September 23, 2023
Arrived at USPS Regional Origin Facility
SOUTHERN ME DISTRIBUTION CENTER
September 19, 2023, 7:59 pm”
“I ordered 3 braclets 3 weeks ago and still have not received them. I’ve tracked the package and it is still in ME where it originated from. Regardless of quality, if shipping and handling are poor, nothing else matters.”
“I ordered I paid wrong order came and now still waiting for it to be corrected
They have the money I don’t have the bracelets and I need them for a gift
How embarrassing
I will add I have purchased 3times before
So they have collected a fair amount of money from me
I would appreciate immediate attention or send money back
Thank you”
“Terrible. I have received 2 of the 3 mm gold necklaces and each one has turned with in a month of wearing. One of them was replaced by customer service so that’s a positive. However, if you are an active person and sweat, wear sunscreen, shower or anything in theses they will tarnish. Sadly, I had very much hoped my replacement was going to be okay but no such luck. Don’t waste your cash.”
“My necklace arrived broken. I understand that this can happen but what makes me give this company only 2 stars is the customer service I have received. None. I have queried the online chat and I have also emailed the company per their return policy and have received no response. According to their return policy, I have 7 days to return the necklace and at this rate, my window will close before I am even given the instructions for a return.”
“I bought a set of bracelets on 8/3/2023 that my wife loved but they were too small. I went ahead and bought the next size up for her and contacted Kylar Mack about a return of the first set. I was sent a return label that I used over 3.5 weeks ago and still haven't gotten credit back on my Amex card. I would like to purchase more products from you but the customer service is keeping me from it.”
“I recently brought 3 item from your company. I sent out an email requesting to send 2 item back because of size (need size 6.5). Never got a reply back until now, asking for a short review. The item order was okay, except I have smaller wrists, I thought I ordered size 6.5 for all 3, but made mistake on 2 orders for 7.5 size. Now I’m stuck with 2 items I can never wear. Hoping I can find someone with bigger wrists. This mistake teaches you to never order what you can’t touch. Because customers service sucks”
No problem at all! We accept returns or exchanges within 30 days of purchase.
You can request a return here:
https://kylarmack.returnscenter.com/
If you would like to make an exchange please place a new order for your desired item on kylarmack.com. You may do this now or after we have processed your return for the original order.
