L'intervalle Reviews

2.1 Rating 7 Reviews
29 %
of reviewers recommend L'intervalle

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Terrible customer service. I bought a $250 pair of boots from L'intervalle. I was so excited to wear them for the first time! (I have owned a few different shoes from them in the past and they have always been great quality). I wore my brand new boots for the first time, and within an hour, they received a chip on the toe. As per their website, they pride themselves on creating boots that go against fast fashion, and that are "made of outstanding durable quality". Let me tell you, the Zara and H&M boots I have purchased in the past did not chip after wearing them for less than an hour. After contacting customer service regarding this issue, they refused to do an exchange for me, or even hear me out about my displeasure in the product I received because the boots had been "worn" and it wasn't a "manufacturing issue". I will never purchase another product from them again - these boots were definitely not worth the $250 price tag, I wouldn't even pay $50 for them. I will be telling all friends and family not to purchase from this company again. Very sad as I love supporting Canadian companies, and do my best to shop local. Very disappointed in the way they treat their customers.
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Posted 1 year ago
I had a very bad experience with this brand/shop. I bought sandals from the St Catherine Street store, in Montreal, at the beginning of the summer. I wore them once only, to go to the local supermarket - walking distance. The sandals were OK. Then I left town for many weeks, went to a colder weather place, where I did not need to wear these city sandals. When I came back to MTL and put on the sandals again - the right one was making a clicking noise, coming somehow from the sole, whenever I step on. It's was loud and noticeable. After writing to customer service, they asked me to send photos and videos(sound), so that their experts can analyze the problem. Eventually they came back to me to say that they were sorry for the inconvenience but since the complaint came over the allowed time for reclamation (1 month), they could not do anything. This is ridiculous of course as when I first wore the shoes for 20 min (within the reclamation time period), they were OK. Clearly, their experts agreed that there was a problem but they said they could only offer me $50 for the inconvenience. So the deal is - I have paid $170, for which I get sandals that I can never wear, unless I want everyone on the street to look at me when I walk, and a 'refund' of $50. What L'Intervalle gets is - selling off a defective product and making a profit of $120. Great deal! Well, even better for them - when I heard their decision, I explained that it was not fair and I was not happy with it. Guess what - I never got the $50 either. I suppose, there is an ego issue here, too. I do not recommend this store/brand, unless you are ready to be disappointed. The products are low quality, so the probability to get unlucky, too, is very high.
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Posted 1 year ago
The sandals I bought literally ripped my foot's skin off. Absolutely horrible. Please don't buy from L'intervalle for the sake of your feet.
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Posted 1 year ago
Service Nul j ai commander online je n ai pas reçu la commande … il y’a personne que me répond 😡😡 I ask for the phone number so we can talk to them because I I cannot write et voilà la réponse .. Malheureusement, nous n'avons pas de numéro de téléphone pour le service clientèle, seulement cette correspondance par e-mail.
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Posted 1 year ago
The worst quality and service ever. I bought my boots at the end of December, wore my shoes in the mall for 10-15 minutes (so it's impossible to recognize that it was wore) and both my feet start blooding. My tights and socks have blood as well, just after 15 minutes! And I cannot wear any shoes and go outside for 3 days. It was too painful!. I have all pictures and videos with proofs. I took this shoes to the store of purchase and they said and say said that it will be refunded for 100% and gave me email address. I tried to reach L'intervalle 3 times by email and Instagram. And they NEVER answer. NEVER BACK TO L'intervalle . They don't care abot quality and consumers. WORST SHOES EVER!!!
L'intervalle 1 star review on 16th February 2022
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Posted 2 years ago
L'intervalle is rated 2.1 based on 7 reviews