“paid USD 126.02 on March 11th and anticipated delivery the next week. Instead, my London-bound order was sent to Leeds, about 300 miles north. Despite numerous attempts to contact them via WhatsApp, email, Facebook, and Instagram, I received no response until finally someone named Ishba replied: “Sorry for the inconvenience you have faced. We have raised your concern to the relevant courier company. We will update you as soon as we get updated”
This is unacceptable. Eid is in just 10 days, and the problems with my order have ruined the rest of my Ramadan and caused me a lot of stress. Sending my items to the wrong city is a major error. Regardless of whether it was the carrier or an incorrect address label on your end, it needs to be resolved. I expect either a full refund or a replacement sent immediately to arrive before Eid”
“I ordered from the U.S and I genuinely couldn't believe how fast the delivery was. It came within 10 days of purchasing. Also, the prices were so so good for heavy clothes like the ones I got. I got around six 3-piece suits (heavy for Eid) on the 3rd day of Ramadan and they were all so so pretty. The quality of the clothes was not too bad either but it really just depends on the designer/brand you get it from. Azure was a really good one! The fitting was also a lot better than expected! So, overall, a super good hit and would definitely purchase again :) I would just look carefully though because one of my outfits from Mona Embroidery was a little damaged because its material was really delicate.”
“Extremely dissatisfied with my purchase. I ordered multiple dresses in one shipment. One of the dress was ripped in the sleeves. The other dress was made from a defective cloth. Which had brown dots all over the dress. The third dress was very similar to baroque but not exactly the same.
I went by their brand and didn't check the clothes within the 14 day window. Customer service was of no help as they offered a refund og 35% and gave me $8 change. The total amount was for $483.73
I will never recommend this site or shop from here in future. Please check your orders as soon as you get then.”
“I ordered 7 articles and only received 4 filed a complain, sent pictures wrote an email, called customer care. And they lied to initiate a transfer it’s been more than a month no refund and they are lying again that we have initiated a refund. They have no system, check cameras in the warehouse, check inventory to confirm how many articles were packed in the parcel. So disappointed and frustrated with the customer service.”
“I got 4 salwar kameez sets from LAAM for the first time and two are damaged and looks used. One has a dupatta with stains, the other has a pearl missing. I reported it to them and sent pictures. I was unable to upload here. Very disappointed. Sending used, damaged clothing as new product is extremely wrong.”
“These are scammers, they don't have any original brands that you see on their website, they don't send them to you. I wish I could give them zero stars.”
“Laam sales fully low quality fake product. I have bought 21 dresses and each of them are copy product . Very low quality copy item I have received . What a shame you guys that you cheating with own nations people other subcontinent people. Pakistan law endorsement should take an action to destroy Pakistan reputation . Shame on you !”
“I am very happy from my first purchase from laam. It's highly recommended. Their fabric, stuff and stitching all are awesome. Delivery is on time. They took only 2 days to deliver my parcel.”
“I am so upset right now , its been more than 2 months i dont know where is my order , I reached out to the customer support but they are so irresponsible not even responding back. I asked for my refund and they are not answering.. sooo unacceptable service.”
“the outfits are good but they are not good with replied by issues. they sent me two wrong sizes but correct item and instead of refunding or resending the items, they’re only offering 15% compensation. they sent two sizes smaller since it was for a child and there’s no one who can use the outfit since she’s the youngest in the family. the whole experience was so disappointing and i would never order from them again.”
“Assalamualaikum hope you are doing well
1st i received my parcel *Sahib's by Mirza* but I am not satisfied with you products because when i order this same dress for my sis it was nice in quality also fabric was good so i decide to order the same dress for my older sister but now I am feeling bad because stuff is changed previous same dress fabric was lawn cotton the current same dress fabric is lilen too much disappointed i want return it. And refund my amount”
“These are fraud and their customer service is the worse customer service I ever seen in my life I am asking for my refund from 25 days and they are keep making stories so please don’t ever buy stuff from them”
“I placed an order from Laam Sahiba by Mirza. They send me an email close to the last day of dispatch and mentioned that my order will be a bit late. And gave me a new dispatch date. When that date passed and i did not received any confirmation email that they have dispatched my order. I send them a message on WhatsApp, i found out that they totally forgot about my order. The dresses are poor quality fabric and most of all the stitching is horrible. I ordered Medium after checking their size guide but they are way smaller. Especially the shoulders, armhole and chest. There's literally no space so i can alter them, but i can't do anything about the shoulder. I waited for more than 2 months to receive my order. Such a waist of money to send faulty items all the way to Australia which I paid decent shipping charges. And no one is happy to help me, very poor customer service 😢”
