“Places order 2 months before wood and it still hasn’t come and Eid is in 2 days. Customer service is terrible. Do not order from here so many better option. First item got delayed and now shipping is taking over 14 days”
“Order was placed 30 days before eid ul fitar
Promised to deliver by 1st april shipped on april 4th via dhl express delivery. Delivery time as per DHL 15th april and no reply from Laam wasted money on ordering from them even a month before worst ever website to order customer service is pathetic dont trust.”
“I came across Laam about a year ago, but I just recently ordered from them. The clothes that I ordered came before Eid and turned out to be absolutely stunning! I will say that shipping is a bit pricey, but it’s definitely worth it. Especially where I live, you don’t really come across decent Pakistani clothes. They’re either out of style or just not Pakistani at all. So, it’s nice to have a trustworthy website to order your clothes from. Additionally, shipping does vary, depending on what you’re ordering. Mine took approximately 2 weeks. I definitely recommend Laam to anyone looking for trendy Pakistani clothing, and I will be ordering from here again!!”
“Love love the dresses. I got my order on time before Eid. Perfect fit well made. 10 on 10 for a customer service and also for clothes. I will definitely purchase it again. As a matter of fact this is my fourth time purchasing...”
“I write the below email and no response. I called their customer service number but no response. When they sent their product overseas, they don't inspect. I received my product which look like used product and very poor quality of stitching.
Dear Laam Customer Service,
I am writing to request a return and full refund for a recently purchased dress (order number: #: 1110253). Unfortunately, upon receiving the dress, I discovered it was damaged.
The stitching quality is poor, and decorative motis are falling off or missing in several places. It is concerning that the product was not inspected before being shipped. Some pictures of the cloths are attached as well. i need to take at least 20 pictures to show the full condition of the dress. Its not ironed and also looks like a used product.
Given the Australian Consumer Law, I believe I am entitled to a full refund, including any shipping costs incurred.
I have attempted to contact you regarding this issue through several channels, including phone calls and WhatsApp messages, but have not received a response.
Therefore, I am formally requesting a return shipment label and a full refund for the dress, including shipping costs. For your reference, I have attached screenshots of the dress's condition, as well as documentation of my attempts to contact you.
Thank you for your time and attention to this matter. I look forward to your prompt response and resolution.
Sincerely,
XXXXX”
“I am particularly happy with Laam as I received my order of Elaan dress well before the expected dispatch time. The pieces were packed and delivered carefully. Bonus point was ppl who ordered the particularly dress from Elan had to wait for dupatta border as Elan forgot to pack it. Since I ordered from Laam I was saved the hassle to wait for the missing piece.”
“What a scam they are running. Always send a wrong item with a cheap quality. The picture and the item don’t match at all. The customer service is pathetic, they will always offer 10% for every mistake they make. Cheaper quality then a dollar store.”
“One dress that I ordered for my niece to give her as eidi is made totally different. It is missing all the embroidery that was on the model kid picture. I'm so disappointed.”
“I orderd a suit for my daughter and amazingly upon checking the status i found that my order is being retuned back for the reason that the delivery team was unable to contact me. Although I have not received any call from them. Any how I again ordered the dress and tha same epidode was repeated in the exact manner. When I contacted laam on their WhatsApp helpline, after answering the first basic question, the team is in deep sleep till now.”
“I have been ordering from Laam since two years or so and have always recieved the parcel in time and good shape. I will, however, particularly like to thank you for arranging a Baroque article lately for me as I couldn't find it anywhere. Customer care is excellent as well as I was always given proper response in time throughout the process. Thank you!”
“The product image shown is not the same as i received... I want to return that one piece. After launching my complaint I didn't get any response from your team.”
“Very bad experience. My daughter ordered an article for Eid. The payment was done even the shipment charges but now there team is misbehaving and not responding properly!!”
“Very bad customer service. Total disappointment. Laam didn't reply to email or via WhatsApp. The date on the item is available to deliver before Eid. After the purchase, the delivery date on the invoice is in May. I am very disappointed, and the charge will be deputed.”
“I have placed an order and it's almost been a month now. No response on call or via customer service email address. Seems this is a new money-making business for Laam.pk”
“I was just suppose to place my 1st order today but as per my habit, before any online purchase one should must go through the reviews.
There's lots of complains in reviews but nobody even try to reply them that's how they have the customer service????????”
