“Somewhat disappointed in that whilst I found what I was looking for the description is somewhat misleading and I now have two border plans when one would have been enough and of course I spent twice as much as I needed to. However I do have the plan I needed and getting it was
really easy.”
“The name of this website gives the impression it is the Government website but it is NOT! I spent £114 on documents which I could have got on the government HM Land Registry website for a fraction of this price. The only positive was the documents arrived within seconds of purchase being completed. I should have checked more carefully.”
Hi,
We provide official copies of the title register and title plan as well as other conveyancing documents held via HM Land Registry. We do not claim or pretend to be the UK Government or HM Land Registry, this is displayed on our website and throughout our terms and conditions.
“The details provided in the pdf are lacking in detail.
It does not show boundary responsibility, and the drawing in the PDF is tiny! It couldn’t be any more vague.
A complete waste of £60”
“When I applied I requested specific information about T markers. The information received didn't represent value for money nor the subsequent response”
“I am dissappointed that the amount of £49.90 I paid for 2 pages. There is no mention regarding the surrounding boundaries of my property which I really want to know such as there is a court yard area surrounded with high brick walls. Also official car parking areas for my property.”
Hi Sharon,
Thank you for sharing your concerns with us. We understand that you were hoping for more detailed information regarding your property's surrounding boundaries, including features like courtyards and parking areas. Unfortunately, our records typically focus on general boundaries as depicted on Ordnance Survey maps, which may not include specific features or details like high walls and parking spaces.
We appreciate your feedback as it helps us to enhance our services. If you have further questions, don’t hesitate to reach out.
Warm regards,
Team Land Registry UK
“confusing on what i had paid for -i thought i paid for the whole bundle but then got asked to pay more for one of the other items and never received a reply. I should have just paid for the basic as that came through really quickly and was all i needed.”
Hi Dave,
Thank you for your feedback! We understand that the cost of obtaining documents can feel high, and we appreciate your perspective. Our aim is to provide access to official records that ensure accuracy and reliability. Your comments are valuable to us as we strive to improve our services.
Warm regards,
Team Land Registry UK
“Title deeds and plan more than doubled in price recently.
And the covenants arent even on there.
It seem LR has become a money making enterprise. Now they are pushing me to purchase the conveyancing pack.
Money, money, money”
“My documents reffered to restrictive covenants, but did not describe them in any way. I only paid for this service, so I could find out what they were and who owns which fences, so am not particularly happy
How do I find out the above information please?
Regards
Rob Snellgrove”
“It wasnt made clear that this wasn't the official Land Registry and we ended up massively over paying.
The service was good but the small print was very small”
Hi Gaynor,
Thank you for sharing your feedback. We're sorry to hear about the confusion regarding our service and the misunderstanding about the official Land Registry. We're always looking for ways to improve our communication.
If you have any further concerns or would like assistance, please don’t hesitate to reach out.
Warm regards,
Team Land Registry UK
“I asked for the documents to prove my ownership of freehold. I was then told that it best I purchased some other proof of ownership.
I paid approximately £70 and was sent 2 copies of the same documents. I should have not taken notice but felt that the Land Registry would know better. Instead it cost me more money for the same document.”
Hi Ann,
We’re truly sorry to hear about your experience and understand how frustrating it must be to receive duplicate documents.We send the documents as a combined PDF for ease of reading. Individual files have been sent for your convenience.
We appreciate your feedback as it helps us improve our services.
If you have further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Team Land Registry UK
“We recently paid our mortgage and wanted a copy of our updated deeds, but the copy that came through still had the building society on it and not our names. When I contacted to ask if I could have the updated copy when it was done I was told I'd have to pay again. How will I know it's been done. I can't afford to keep paying £50 each time with the hope it will have been done!”
“I got the documents quickly like you said I would but you are crooks because I didn’t realise that the PROPER land registry only charge £7 for each document and you charged me a total of just under £50 which my husband was furious about. I realise now that you are just con artists who are lucky enough to come up first on Google and so you are probably very pleased with yourselves. No doubt you are very rich - which we aren’t as pensioners. I hope you sleep the sleep of innocents!!”
Thank you for sharing your thoughts with us! We appreciate your feedback about our pricing compared to the government-run site. We strive to provide quality service and ease of use, and your insights will help us continually improve.
Best wishes,
Team Land Registry UK
