“I checked what should come with the registry documents, which included covenants but no covenants were issued yet I know they exist. Wasted my money!”
“I didn’t get much info from the deeds, but the service was fast so that was maybe worth the extra money. Next time I would definitely just use the government site - much cheaper tho a bit slower.”
“The ads over promise on what they can deliver; paying for a 1 hour service doesn't mean you get it or a refund if they don't deliver. Altogether wasted money.”
Hi Judith,
Thank you for your feedback regarding our website. I'm sorry to hear that you found it unclear, especially during such a difficult time.
If you wish to update or correct the register, please find details on how to do this here -> https://www.gov.uk/registering-land-or-property-with-land-registry/update-or-correct-the-register
Please feel free to reach out if you need assistance with your request.
Best wishes,
Team Land Registry UK
“Their records go only as far as 1986 and the Title Plan sent only shows the boundary, doesn't show all the coloured information referred to in the in the Register of Title (e.g. details of all matters affecting ownership; such as easements , restrictive covenants, registered mortgages and charges, maintenanc eresponsibilities, registered old deeds etc.), contrary to what they advise on the request page that if you want to see what the colours mean you should order both... Misrepresentation?
Waste of money and time trying to get further information.”
Hi Oya,
Thank you for taking the time to share your experience with us. I'm really sorry to hear that you found the information provided in the Title Plan to be lacking and not matching your expectations.
We send you what is available for the property/land requested.
Your comments will definitely help us improve our communication about what users can expect when ordering records. If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Team Land Registry UK
“I went on-line and got the same information at a fraction of the cost from the Land Registry gov.uk site.
Why pay nearly £50 to this site if the same information can be obtained for £14 from landregistry.gov.uk”
Hi,
We provide official copies of the title register and title plan as well as other conveyancing documents held via HM Land Registry. We do not claim or pretend to be the UK Government or HM Land Registry, this is displayed on our website and throughout our terms and conditions.
“I ordered a history of the property i live at and had purchased in the 1980 Wanting to check on some details I ordered what i envisage was the full history AND NOT JUST THE ;LAST PURCHASE IN 2015
THIS WAS NOT MADE VERY CLEAR WHEN I ORDERED THE INFO NOW I BEING TOLD I HAVE TO REORDER AT A PREVIOUS COST OF 104.00
IT LIKE A SECOND HAND MOTOR DEALER TRICK
THEREFORE I WOU;LD LIKE A REFUND
M J W FULLER”
Hi Micheal,
Thank you for your feedback.
Your request included the Title Plan, Title Register and conveyance pack, all of which were sent to you within 10 minutes of placing your order. We provide the most up to date records available from HM land Register.
There were no notes in your order requesting the historical information for this property. Had this been specified, we would have ensured the appropriate documents were provided.
“Applied for Title Deeds, Plan and Conveyance Documents and paid for the fast delivery. Only received Deeds and Plan. No conveyance docs sent so I emailed support. Someone responded to me and asked me for my order number (which i had already provided in my email, so they hadn't read it properly). Once i had responded providing this information again, someone sent through documents again and kindly refunded me the £10 for fast delivery. However, the whole process took a couple of weeks and i never got the conveyance documents or a £50 refund for the fact they weren't supplied to me. I ended up contacting the solicitor that originally handled my house purchase and they provided me with the outstanding documents.”
Thank you for your feedback.
We're sorry to hear that you're dissatisfied with our service.
Id like to reassure you that we have provided all the documents available as part of the conveyancing pack.
Hi Darren,
Thank you for your review,
Unfortunately, in England or Wales, there's often no record of who owns the hedge, wall, tree or fence between a property unless specified in the deeds. We can’t tell you exactly where your legal boundary is, as the title plans show general boundaries. The information is based on large-scale Ordnance Survey mapping and is generalised to some degree. For instance, it may not show small juts in the boundary or bay windows.
Unfortunately, we can’t tell you which boundary feature you are responsible for either, though some registers may refer to this. If you want to check if any boundary information is registered with HM Land Registry, you can get a copy of the title register, title plan, and any ‘filed’ deeds they have for your own property and your neighbour's property. A deed plan may refer to measurements but these have to be interpreted, as the land may not be level and you don’t know where they were measured from or how.
People often think they are responsible for the left (or right) hand boundary wherever they live, but there isn’t any legal basis for this. Sometimes deeds lodged with HM Land Registry when the property is first register the property may have information about it, in which case it may be mentioned in the register. In a lot of cases though, the deeds make no mention.
Then there are cases where the deeds refer to ‘T’ marks on a plan and include wording such as ‘to maintain the boundaries marked with an inward facing T mark’. Larger developments tend to have some indication provided by the builder, but there are no hard and fast rules.
If you want to change an existing boundary, such as replacing an old fence with a new one, we always recommend discussing with your neighbour first and making sure it is all agreed. The registered titles can help you to reach an agreement, but only if this information has been added.
Hi,
Thank you for your review, and i'm sorry to hear that you believe you were charged twice.
A Title Plan and Title Register are entirely different from Lease and Transfer documents, as they serve different purposes. All of our prices are clearly listed on our website for full transparency.
The Lease and Transfer documents were offered to you as optional purchases, with their respective price clearly displayed at the time.
Please let me know if you have any further question.
“We asked for a copy of the deeds knowing that the properties either side of the one we requested had adjusted their boundaries. What we received from the Land Registry was out of date information and of such a poor quality. This forced us to go down the solicitor route.
I feel that the Land Registry service is just a legal way to extort funds from none legal people. Didn't do anything useful for us at all.”
Hi,
Thank you for sharing your feedback with us. Unfortunately we are unable to comment on the content of the documentation. We send you what is available for the property/land requested.
If you wish to update or correct the register, please find details on how to do this here -> https://www.gov.uk/registering-land-or-property-with-land-registry/update-or-correct-the-register
Warm regards,
Team Land Registry UK
Hi,
If you live in England or Wales, there’s usually no record of:
- the exact boundary between two properties
- who owns the hedge, wall, tree or fence between 2 properties
Most title plans don’t show exact boundaries - you usually don’t need to have the exact boundaries recorded anywhere. The Title Plan shows a properties general boundary.
If you have established a boundary agreement with your neighbour, then this will be noted in the Title Register. If you wish to create a boundary agreement, please see the link here -> https://www.gov.uk/your-property-boundaries/boundary-agreement-neighbour
If you have a boundary dispute, use the Royal Institution of Chartered Surveyors Helpline Scheme to get advice on solving disagreements over boundaries. -> https://www.ricsfirms.com/helplines
“I await your response to the documentation problem acknowledged by your email of 17 April 2025. Please comment to me by email.
Thank you,
Keith Warren
Enquiry Reference: 250417-4591757 Title Number: ESX332120
Dear Customer
We've received your enquiry, which is being investigated.
We aim to deal with errors as priority. Please bear with us and we will get back to you as quickly as we can.
If you need to contact us about this enquiry, reply to this email to ensure the correct team can help you.
Yours sincerely
HMLR Customer Support”
