Thank you so much for your positive review, Brenda! We're happy to hear that you found it simple to order and access the documents you needed. Our goal is to make the process as seamless as possible, and your feedback truly reassures us that we're meeting that aim. If you need any more assistance in the future, just let us know. We appreciate your support!
Thank you for your kind words, David! We're so glad to hear that you found our help valuable. Your appreciation means a lot to us. If you need any more assistance in the future, please don't hesitate to get in touch. Thanks again!
“teh data takes too long to arrive and, in my view, is too expensive. I have even paid for data on one property, which has not arrived, and there is no one to contact or complain to about it.”
Thank you for your tremendous review, Christopher! We're thrilled to hear that you were pleased with our service. Your satisfaction is our top priority, and your feedback truly motivates us to maintain our high standards. If you need any further assistance, please don’t hesitate to get in touch. Thanks again for your kind words!
Thank you for your great review, Paul! We're delighted that you found our site simple to use. We always strive to make the experience as smooth as possible, and your feedback is invaluable. If you need any further assistance or have any questions, feel free to get in touch. Thanks again for your support!
Thank you for your excellent review, Angela! We’re delighted to hear that you found our service efficient and easily explained. It's our goal to make the process as clear as possible for our customers, and your feedback means a lot to us. If you have any further questions or need assistance in the future, please feel free to get in touch. Thanks again for your support!
Thank you for your excellent review, Anthony! We're thrilled to hear that you found our service prompt and that you were kept informed throughout the process. Ensuring a smooth experience for our users is our top priority. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We truly appreciate your feedback!
Hi Susan,
I'm sorry to hear about the issues you've experienced with your boundary plans. We strive to provide clear pricing and avoid any duplications, so your feedback is important to us. We can see that you inadvertently placed 3 orders for the same property and documentation, but as a gesture of goodwill you were refunded for the duplicate documentation.
Thank you so much for your kind words, Kwaku! We're thrilled to hear that everything was perfect for you. Your gratitude means a lot to us, and we strive to maintain this level of service for all our customers. If you need anything else in the future, please don’t hesitate to reach out. Thanks again!
Thank you for your feedback, John! We're glad to hear that we responded promptly, but we sincerely apologize for the mix-up with the Deeds. It’s important to us that you receive accurate and complete information, and we understand how this error could be frustrating. We’ll make sure to address this issue internally to prevent it from happening in the future. If you need any further assistance, please don’t hesitate to reach out. Thank you for bringing this to our attention!
Thank you for your positive feedback, David! We're glad to hear that your request was handled in a timely manner and that the refund process met your expectations. We appreciate your understanding and will continue to work on providing excellent service. If you have any further questions or need assistance, please don't hesitate to reach out. Thanks again!
“So easy to access and get my documents, I honestly thought it would much more of an ordeal and was pleasantly surprised, yes it cost but for the peace of mind it's well worth it. Thanks.”
Thank you for your glowing review, Geoffrey! We're thrilled to hear that accessing your documents was easy and that the experience exceeded your expectations. Your peace of mind is important to us, and we're glad you found the cost worthwhile. If you have any further questions or need assistance, don't hesitate to get in touch. Thanks again for your kind words!
Thank you for your great feedback, John! We're thrilled to hear that we provided exactly what you needed. Your satisfaction is our top priority, and we're here to help if you have any further questions or requests. Thanks again for taking the time to share your experience!
“Quick service but paid for express turnaround as it did not say how long I might have to wait if I went for standard delivery.
This was a business purchase using a company credit card - would like to receive an invoice along with the copy document that I had paid for.”
Hi Richard,
Thank you for your review, and I'm glad to hear that you found our service quick.
I understand your concern regarding the express turnaround and the invoice request. We strive to provide clear information about delivery times, and I appreciate your feedback on this. A member of our team will contact you to address any outstanding issues you still have.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Thank you for your great review, Linda! We're thrilled to hear that you found our service good and fast. Our team works diligently to ensure that we meet our customers' needs efficiently. If you have any more feedback or require assistance in the future, please don't hesitate to get in touch. Thanks again for your support!
Thank you so much for your great review, Jonathan! We're thrilled to hear that you received prompt and helpful replies to your emails. Our team is dedicated to providing timely assistance, and your feedback reassures us that we're meeting our goals. If you have any more questions or need further support, please don't hesitate to get in touch. We appreciate your kind words!
Hi Laura,
I’m really sorry to hear that you’re feeling this way about our service. Your feedback is important to us, and I’d like to help resolve any issues you’re facing. One of our team members will reach out to you shortly to discuss your concerns and see how we can improve your experience. Thank you for bringing this to our attention.
“Received my plan quite quickly but I was hoping that the plan did not show the boundaries with my neighbours property clearly enough. I understand that prior to my purchase they moved the boundary fence so there is no longer access to the side of my house”
Hi Patricia,
Thank you for your feedback, and I’m really sorry to hear you’re disappointed.
You’re absolutely right—boundary issues can be a common source of concern. Unfortunately, Land Registry documents typically do not show exact legal ownership of boundaries. The title plans are based on Ordnance Survey maps and are meant to give a general indication of boundaries, but they don’t define them with precision.
In most cases, the Land Registry will not confirm the ownership of a boundary unless there’s a specific legal agreement or a determined boundary application that’s been registered. If boundary ownership is in question, this often needs to be resolved between neighbours, potentially with the help of a legal advisor or a boundary surveyor.
I understand this may be frustrating, especially when boundary clarity is what you were hoping to find.
Please don’t hesitate to let us know how we can assist further.
