Thank you for your kind review, Graham! We're glad to hear you found our service excellent, even if the information on the property wasn’t as helpful as you hoped. If you need further assistance or have any other inquiries, please don’t hesitate to contact us. We’re here to help!
Hi Denise,
I’m sorry to hear that you feel this way. It’s important to us that our customers receive the most accurate and up-to-date information. We take your feedback seriously and would like to look into your order further. One of our team members will reach out to you shortly to address your concerns and see how we can help. Thank you for bringing this to our attention.
Thank you for your positive review! We're glad to hear that you had a great experience once the right property was identified. Our team is dedicated to providing efficient service, and your feedback encourages us to keep improving. If you need any further assistance or have any questions, please feel free to get in touch. Thanks again!
Hi Mike,
Thanks for taking the time to leave a review.
Please note that there is a key difference between the the cheaper documents available and the documentation we provide. At the time of writing, as a general member of the public you are only able obtain a non-certified copy of the deeds directly with Gov.uk. In order to access certified, official copies, you are able to obtain these directly via post with Gov.uk, or via a 3rd party, such as ourselves.
The key difference between the 2 documents is that the certified copies are treated as evidence of ownership in court and in property transactions (e.g., buying/selling a house).
We hope that you found our service easy to use, quick and efficient.
Hi Martin,
I'm sorry that you are disappointed with the documentation you have received.
We can see that you ordered the Title Register and the Title Plan, and that the order was processed within an hour.
Unfortunately we are unable to comment on the content of the documentation. We send you what is available for the property/land requested. I will get a member of our team to contact you to see if we can be of further help.
Thank you for your great feedback, Pam! We're thrilled to hear that you encountered no problems at all. Our goal is to provide a seamless experience, and it's wonderful to know we met your expectations. If you need any assistance in the future, feel free to reach out. We appreciate your support!
Thank you so much for your glowing review, Jane! We're thrilled to hear that you found our service fast and easy to use. Our team works hard to provide a seamless experience, and it's wonderful to know we met your expectations. If you need any further assistance or have more feedback, we’re here to help. Thanks again for your support!
Thank you for your excellent review, Sarah! We're delighted to hear that you found our online service to be top-notch. Our team is dedicated to providing a seamless experience, and it’s great to know we met your expectations. If you have any more questions or need assistance in the future, feel free to reach out. We truly appreciate your support!
Thank you so much for your fantastic feedback! We're thrilled to hear that you found our service perfect and fantastic. It's wonderful to know that the communication and ordering process met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to get in touch. We appreciate your support!
Thank you for your great review! We're delighted to know you found it very easy to deal with us. Our team prides itself on providing a simple and efficient process, and it’s wonderful to see your positive feedback. If you need any further assistance or have any questions, feel free to get in touch. We appreciate your support!
“The plans I received were over 40 years and didn't even show the houses adjoining my boundaries. There must be newer versions showing the adjacent properties, but when I enquired about this, I didn't receive any newer plans. A total waste of money.”
“I’m very disappointed that the land registry documents obtained do NOT show ownership of the boundaries of the property. Boundary issues seem to be prevalent yet the land registry documents do not help”
Hi Susan,
Thank you for your feedback, and I’m really sorry to hear you’re disappointed.
You’re absolutely right—boundary issues can be a common source of concern. Unfortunately, Land Registry documents typically do not show exact legal ownership of boundaries. The title plans are based on Ordnance Survey maps and are meant to give a general indication of boundaries, but they don’t define them with precision.
In most cases, the Land Registry will not confirm the ownership of a boundary unless there’s a specific legal agreement or a determined boundary application that’s been registered. If boundary ownership is in question, this often needs to be resolved between neighbours, potentially with the help of a legal advisor or a boundary surveyor.
I understand this may be frustrating, especially when boundary clarity is what you were hoping to find.
Please don’t hesitate to let us know how we can assist further.
Hi there,
Thank you for taking the time to leave your feedback. We're glad to hear you found our service satisfactory but understand it didn't quite fully meet your expectations. We always aim to enhance the customer experience, and your insights are valuable in helping us achieve that. If there's anything specific we can assist you with or improve upon, please let us know. Your input is greatly appreciated!
“Charged me for each and every item available to me in my deeds from years ago , I was after current day, you said you can’t help, I should contact land registry direct??? Poor, lot of money for what I already have”
Hi Martin,
Thank you for your message, and I’m sorry to hear you’re disappointed with the service.
I understand your frustration regarding being charged for documents you already had from previous years. Our service provides access to the official documents currently available through the Land Registry, and unfortunately, we don’t have control over what’s listed.
We have no record of any communication with you about updated documentation availability, but one of our team will contact you and help you clarify which documents may or may not have changed over time.
Thank you for your great review, Rosaline! We're glad you found us online, and it's wonderful to hear that your experience was positive. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback!
