Lands' End Reviews

“ Ordered bathing suit and ups said it delivered but it could not prove delivery. Lands End supposedly reshipped and said ups took it to post office but it was never delivered. Lands End told me they weren’t responsible. After the second shipping failure I will never order from Lands End again. They have screwed me out of $85. Worst customer service ever. ”

“ I've contacted Lands End Customer Support/Service and all I got was a lame excuse on the shipping when I asked why did some packages get delivered by UPS to my PO Box and some not. ”

“ Poor Poor customer service. Never got a straight answer. Ordered a tote bag on 12-12-24 it was suppose to ship between 12-26 and 12-31. We it still has not arrived. Called multiple times and they said they would do an express shipment to help out. Now in transit for 4 days. I called I did chat they were always saying a new story. Very long term customer, but this was the last ”