Lands' End Reviews

2.7 Rating 115 Reviews

38 %

of reviewers recommend Lands' End

Company Reviews

Questions

Metrics

2.7

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Lands' End?

Helpful Report

(2 days ago)

You can contact Lands' End by Telephone, Email and Live Chat.

Helpful Report

(2 days ago)

50.00%

Industry Average

“ When I contacted customer service, they said I am past the 90 day return policy period, so they will not replace it. ”

- Anonymous

“ Customer service was unable to correct the credit card issue, claiming they did not have access to that information. ”

- Boston2023

“ When I spoke with customer service, because they had sent me the same item twice, they refused to admit that it was there error! They refused to fix the problem! Also , I had to ask them about 10 times to cancel another item! They kept saying they had, but not true! Something very fishy going on here! Really RUINS the shopping experience! Puts the onus on me to do the hassle of a return, when it was not my mistake !!! ”

- Anonymous

Lands' End Reviews

Customer Service - Average