Lands' End Reviews

2.5 Rating 133 Reviews

34 %

of reviewers recommend Lands' End

Company Reviews

Questions

Metrics

2.5

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Lands' End deliver?

Helpful Report

(4 weeks ago)

Lands' End delivers items by Postal Service and Courier.

Helpful Report

(4 weeks ago)

33.33%

Industry Average

“ Delivery is good. Is not so good when you order a size that always fits you and then it is tooooooooo big. Have to pay over $13 Canadian to return it. Also, the quality is not what I would expect. Have ordered 5 items and I can say that for all of them. ”

- Anonymous

Lands' End Reviews

Delivery - Slow