“They would say your item was delivered and there is nothing there. Many time I had to call the shipper of multiple companies about laser ship because sometimes it hard to get your money back when tracking says delivered but you never received it. I used amazon and fashionova and when ever they ship with laser ship I either don’t get my package. It’s left out side somewhere or they lie and say I’m not home. This company is horrible try to stay away or contact the companies your purchased with to see if you can get a different carrier for your item.They customer service is horrible the guy didn’t want it Hear what I had to say since you tracking said delivered. They aren’t helpful at all.”
“Twice now they have said they have delivered an order I had to get reshipped from Sephora. And there’s no package. They delivered last night at 11:45 PM. 10:30 the first time. Nothing. They have awful reviews and I question any company that uses them. They steal the stuff. Only explanation for all these awful reviews.”
“If I could leave negative stars for Lasership, I would. This company is at best a real joke. They've lost two orders from Carter's for me just within the last month. Both times, I had my Grandkids' Christmas picture outfits in them. The first time they lost my order, I had to reorder items due to the availability was gone on the items I originally ordered. After picking out new outfits, (which were not nearly as nice as the original ones), they again lost my second order! It says they delivered it by leaving it at my front door. That is a complete lie. I am disabled, I am always at my home. My Husband was also home with me on the day they claim it was delivered. We received no such order. So, I called their Customer Service number and asked why it says my order was delivered, when it definitely had not been. To which their rep told me, "I know it says it has been delivered, but you are right Mam, it has not actually been delivered." However, he could not tell me why that was the case, where my package actually currently is, or even an approximate date of when I could expect it to arrive. He only could say that he believes I should get it real soon now. Of course, Carter's is once again sold out of the items I've ordered for my Grandkids. My photo shoot is a week away, and the Grandbabies still have no outfits for the pics! Carter's seriously needs to drop this delivery company or their customers will soon be dropping them. It's extremely poor customer service.”
“Once again, laser ship has managed to “lose” a package. This time it was an old navy order who is usually really good on shipping when they use another carrier. Lasership indicated the package was “left at front door” except i have a ups store address for all my packages. Not the first time my merchandise has been absconded with. Last time it was cases of cat food from chewy. Same bs “left at front door”. Think they’re stealing stuff and selling it. NO COMPANY can continually “lose “ so many packages and merchandise without there being something shifty going on.”
“they “attempt” delivery when you are home, but they never physically come to knock on your door/ring doorbell.
customer service reps are NOT helpful at all.
they say they “ package delivered” but nothing on your door.
they are unreliable, i don’t understand why amazon uses them, its very frustrating.”
“Worst possible shipping company. How are they still in business, and why does anyone use them. Review after review are the same complaints. Items never show up or arrive ruined. Such a disappointment that any vendor would ship using this horrible service.”
“2 weeks in a row my freshly order seems to have just disappeared in the drivers vehicle. If they want my food that bad I will pay for theirs but please deliver mine.”
“Nothing new here—my packaged was delivered to the wrong building entirely. The delivery person even uploaded a picture of someone else’s door to “prove” my package was delivered. Not even the right building! No information from Lasership unless I call, just emails telling me my “case has been resolved.” Then when I finally get customer service on the line, they tell me it’s my problem to contact the seller. What a scam”
“Lasership is HORRIBLE!!! I ordered of fashion nova they damaged my package the first time, fashion nova gave me a refund I received that one on time, I ordered again off fashion nova my package has not been updated in transit whatsoever! My package is lost this is sad this is what happened to me the first time with them!!! I’m sick of company’s hiring them im no longer ordering from company’s who use Lasership!!”
“If you want to use a FRAUDULENT courier service Lasership is the one for you!
Absolutely repulsive company. They are THIEVES. They need to be shut down immediately. ATTENTION NIKE: if you continue to use them you are not only failing your customers, but you are also co-signing on the fraudulent behavior.
My husband purchased a limited edition Nike shoe for our toddler as a Christmas gift. On Sunday evening he was notified they were “delivered” but when he went to get them, they were nowhere to be found. We were home all day, so there is no way we missed the “delivery”. The photo my husband received as “proof” of “delivery” was at a door that had the same house address conveniently in view in view, but it was with out a doubt not our door as it was a different color. Which means these people went above and beyond to to try to cover their theft. They literally stole a Christmas gift from a baby. Only a lowlife would do such terrible, evil thing.
If you are considering using Lasership as a delivery service, you have a better chance of getting your packages delivered by the freaking Grinch that stole Christmas.
LASERSHIP YOU ARE DISGUSTING and Karma will find you!”
“Soooo here is my experience with Lasership. This was my very first time dealing with this company and because of the thousands of negative reviews (thank God I look up and read reviews for every company I deal with no matter the situation) I prepared myself for a potential let down. I soon realized that I couldn't expect greatness or anything close to that level of service with Lasership so I started thinking of how I could minimize the amount of work I needed them to do.
Let me start from the beginning... I ordered some shoes on Nike.com and they shipped them via Lasership. Since I've never heard of this company I looked them up and the negative reviews flooded my search page so I was instantly worried. How could a company, as big as Nike, use a company with such low standards and obvious, consistent mishaps. I knew that the worse thing that would happen would be that I would end up being refunded but I didn't want that... I wanted my product. I had some other shoes coming in from Goat and they use UPS so what I normally do is ask them to hold it at the location because I live in an apt complex and there have been plenty of times where they couldnt find my apt and I'd have to wait for a re-delivery or end up picking it up from the local hub anyways so I just proactively ask them to hold it regardless. So thats what I attempted to do with Lasership. First I tried to use the virtual assistant that they have on their webpage and that was a complete failure. I literally asked the virtual assistant a very simple question that almost all delivery companies hear, "Can I pickup my package" and the assistant says "Sorry I don't understand that". From that point I knew that I had to work alot harder, smh. I've attached screenshots if you dont believe me. It was very difficult for me to find their customer service number and it was a local number not an 800 number. I called and spoke with a woman to place the request. She kept trying to hang up the phone every time I asked her to send me an email confirmation of the request to hold my package. After the 3rd attempt she finally sent it and I got off the phone. I had to scour the internet to find their local office... for me it was in Doral, Fl (Miami). I found it and I tried to call the office on 2 separate occasions and no one ever answered which actually wasnt an issue for me because at this point I was starting to understand that bad customer service was Lasership's theme. So I drove to their location, which was an hour away from me. I got there and it was super slow there which puzzled me as to why no one was able to answer the phone but I digress. I spoke with the receptionist, who by the way was very nice and helpful which is why I'm giving them 2 stars. I've read tons of reviews that state how the things that seem to get "lost" the most are sneakers and items from Sephora. The receptionist asked me what type of item I was expecting (I didn't realize that mattered because I've never been asked that at FEDEX, USPS or UPS) and even though I knew that I was getting sneakers I told her that I didn't know what I was getting. She kept pressing me as to what I was getting and then she finally asks "Are you getting sneakers" but I kept saying I'm not sure what it was. Living in South Florida there is an insane amount of scamming going on because everyone is trying to live that Miami/South Beach lifestyle so I didn't want her to know what I was expecting just in case she went to the back, found my box and knew that it was something that she could resell and then told me that my package had been "lost". When she looked up my tracking number she said that the package had just arrived but there were no notes on the order, even though I spoke with customer service and I had an email showing that "my request had been received". She said that they were backed up (just like every other delivery service due to covid) and that there were thousands of packages in the warehouse. She actually got up and went to physically go find my package. I was honestly expecting her to say that she couldnt find it and that I should come back... I was ready for confrontation, basically. Thankfully she found my package and I went home a happy camper. So, my advice to you would be to be proactive and call ahead to have them hold your package there and just go pick it up. Yeah it might be a drive but I'd rather do that then to be dealing with customer service from 2 different companies that will take days to possibly resolve and all you will get is your money back. For me I didn't want my money back because I wouldnt be able to reorder my sneakers because they're sold out which is why I bit the bullet and took the drive. These people are paid per package delivered, not an hourly rate, and not very much which is why they are so careless. If the item you're receiving is important then do what I did but if not then I guess you could roll the dice and wait to see if it ever gets delivered but you can't say you weren't warned.”
“I ordered from fashion nova and they said my package was delivered and 4 weeks later I still haven’t gotten it so I just got my refund back ....the fact y’all just gonna take my stuff and make me go through filing and disputing claims is ridiculous”
“Alright, guys I'm reading these responses and I'm getting ptsd from my experience using lasership. While it is frustrating and you may not get your property, you don't need to hold on to that L.
Here's what you do, email lasership, take screenshots. Then email the company utilizing lasership take screenshots if they wont compensate you for your loss. Then contact your bank and dispute the charges. You will get your money back.
I immediately cancel all orders from now on when I see they're using lasership to delever my package.”
“Very poor customer service! I tracked my package all day. If I had not been tracking consistently, I would not have known my package was delivered. Driver did not knock or ring my doorbell, just left a very expensive package at my front door. Thankfully, I have trustworthy neighbors and don't worry too much about theft. Just wish the delivery driver felt the same!”
“If I could leave 0 stars I would. Lasership is horrible. I ordered my package off of bodybuilding.com and it’s been a week. Customer service people don’t do anything for you and sound like they’re sketchy. I hate that they’re used as a shipping company. Shame on bodybuilding.com for being a big company and using them to work with.”
“Lasership is the worse delivery company, the driver would mark your package as delivered when they didn’t even attempt to deliver it, my guess is that since the vendor don’t require a signature, the driver steal the package, when I see their tracking number, is a nightmare.”
“I highly recommend you find another shipping company they are incompetent, An accurate and very unprofessional. As a small business owner I would have rather pay UPS or fed ex before I trust this company.”
“Horrible company!!! I order shoe’s from Nike which was a limited shoe and lasership so happen to lose my package. first that had it and it will be shipped out, then it lost in the warehouse what a big coincidence. I call and got the run around for 4 days and a rude customer service rep.ask to speak to a manager was told I can’t and go hung up on! Very poor service”
“Dumped my packages at an undisclosed location 2 times in 48 hours. I even left detailed delivery instructions. No resolution on their part. Incompetent? Liars? Thieves? Take your pick. Could be all or none of the above but either way, I don't have my items and they take no responsibility.”
“This company is horrible I have ordered from Walmart who uses this company and also fashion nova they said that they attempted to deliver my package from Walmart and fashion nova they said that it was delivered I have cameras where this company said they were delivered no one came in or out. I lost my money with fashion nova because they believe this company that was the disappointment!! I looked up reviews and it says this company does this all the time to keep the items for themselves because they are not getting paid properly. There was a lawsuit against them as well.”
