“Companies ive been ordering from for years have started using LaserShip and for the first time ever im having problems consistently now.
-multiple packages arrived damaged.
-drivers signing for packages and saying delivered but no packages at house.
-throwing neighbors packages in my yard when if you looked at house numbers you would know its wrong house.”
“At 6 am April 16 2021 a driver in a white Lasership van cut in front of me, dangerously close. I saw him weaving around in my rearview mirror. I had to slam on my brakes as he jerked the van from the middle lane to the far left lane. I was on I 70 W near the route 97 overpass.He was probably going 90 mph. He went from lane to lane. Eventually I got beside him because he had gotten behind a state trooper Suv and slowed down. I had to get over and get his license number. Now I can take time out of my busy day to try to let anyone I can know about this dangerous wanna be driver. Maryland temporary tag 99875Z2
Exp April 28, 2021”
“This company is despicable, the CEO and staff should be FIRED!!! 2weeks and 4 days waiting!!! Email CSR and they don't even know the whereabouts of my package!!
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We are sorry that we have been unable to resolve your package inquiry with tracking 1LS7298A01741835. Our team is still working hard to resolve the issue and will contact you shortly with more information.
Thanks again for your patience,”
“LaserShip once again misdirected my package and failed to communicate what is happening to it. Customer service at that company doesn't seem to exist so I have no way to find out if the package is coming late or not at all.”
“My driver took a picture of two boxes and took one back with him. My package was opened and tapped back shut. I had two boxes of the same item and one package was missing. The other was tampered with.”
“Hi I keep getting my package tossed or dropped by the same driver I complain but he stills does it nice company needs drivers that care about people items they. Buy .I got my soap and other items damage from the driver”
“I love in a large apartment complex. Every building has about 8 apartments. Entry to the buildings is locked. To gain access to the apartments you have to have a key to the building or you must buzz the apartment you are visiting or delivering to. Delivery drivers have the option of obtaining keys from the management office, which is open 7 days a week. We also have a locker system that carriers can put packages in. There are numerous options. Despite this array of options, the drivers for Laser Ship think it is appropriate to leave packages outside of the buildings by the main door. In other words, an insecure area. I have had a few packages stolen.
However, this last incident involves them delivering to, judging by the picture, a house. The notes say it was left at the "front door". I live in an apartment, I don't have a front door. The picture looks like the package was left on a porch. Again, I am an apartment dweller, I do not have a porch.
I have complained to this business through their "customer service" number and by calling one of the local terminals. For this case I have called and emailed. Nothing has been resolved.
1 star is generous. Avoid retailers that use them. Ulta and Chewy use them in the Indianapolis area.
Does the included photo look like the package was left at an apartment door in a hallway?”
“If I could leave ZERO stars I would. They refused to deliver my packages from Kohl's and Old Navy at the UPS Store where I have a rental box to receive all my mail and packages. Absolutely ridiculous. Terrible customer service. Will never order anything that has to be shipped through this company!!”
“I place an order with fashionova and they used this cheap company. My order said delivered at front door but it was never delivered. I looked around & asked my neighbours but nothing was there. I have a secure package hub in my residence, I wonder why it wasn’t delivered there. I can’t believe they stole my package!!!!! I’ll never place an order with any company that uses Lasership ever!”
“The driver simply dropped the package over the front gate that leads up to front porch. He didn't even bother coming thru the gate to bring the package to our front porch. It was dark, around 7:30 pm and my husband happened to witnessed this due to to hearing a vehicle stop and the sound of a motor running and looked out the front window. Essentially, the package was free for the taking. Ridiculous.”
“The worst delivery service ever! They constantly lose or leave my packages at a wrong, unknown location. So far 3 pairs of shoes, 3 boots and Sephora makeup all "lost"!
Did I mention I have 24 hours concierge and lockers to receive packages. Where do they find these drivers? Who doesn't have GPS? I try not to order anywhere that uses LaserShip.”
“There should be a way to give no stars! I have now received 2 shipments via LaseShip. For the first one, the driver pulled in, dug around in the van, and announced that the package was lost. When I called the LaserShip customer service number, I was told that the shipment was out for delivery. It did arrive the next day and was deposited in a puddle of water! The entire bottom half of the package was wet. Luckily, the medical supplies inside were okay.
The next time a delivery was schedule for LaserShip, I requested that the package NOT be left by the garage but be put on the front porch out of the rain. Guess were I found my package? That's right, it was once again behind the garage in a (small) puddle of water.
This company consistently provides lousy service.”
“If I could give Negative Stars I would!! Worst company ever.. 2 different packages, 2 different companies both packages were scanned with them and never left the facility... both companies had to re ship with a different delivery company.. It appears as though they keep packages.... both expensive items too.”
“I HATE this delivery service both of my packages from Victoria’s secret never arrived... they stole it and probably gave it to there fat ass girl friend who can’t afford it...
This places suck ass never get you packages delivered with them... 🖕🏾”
“This company is absolutely HORRIBLE!! Every single time I place an online order and the company uses LS as their means of delivery transportation, THEY NEVER DELIVER!!!! I ordered a package from Carters for my daughter, and they state that they "tried to deliver" the package but was unable to because they had no access to the gate😒. I signed up for text updates AND my phone number was placed in the notes section so that I can be called if there were any discrepancies. NO ONE CALLED,& NO ONE SENT A TEXT message. LS needs to get it together because this is RIDICULOUS and frustrating!! This is poor and tasteless customer service!”
“A few vendors I shop with started using LaserShip out of the blue after years of using USPS, UPS, and FedEx. Five times LaserShip was used for shipping and all 5 times, the package was marked as delivered and it was not at my house. Contacting LaserShip was useless and their “investigations” in each misdelivery came to no conclusion. As a result, I stopped buying from the Gap and American Eagle Outfitters as a result.”
