“They keep losing my packages! Every day they need to update my address that has not changed since I’ve been ordering. I am so disgusted with them and you can’t get through to a live agent any longer.”
“Lasership left my package at the wrong door .. I don’t recognize this door .. in the picture it does not show the number of the door .. this is a complex with 9
Buildings.. I lose my money and it’s not right.. this is not my first issue with Lasership. Customers paid for their purchase not to be left on a door especially not yours .. if you can’t trained the employees the right protocol then Lasership need to be out of business”
“I have had multiple deliveries delivered to the wrong house. They even send a picture! When you contact them they insist they delivered it correctly-it’s like arguing with a 5 year old! One time I got my package because the person it was delivered to was nice enough to bring my package but the others had to be re-sent. I will not use a company that uses them again.”
“I just had this same problem with this horrible service. They say they attempted delivery which is not true because I've been sitting here looking out since this morning and NO one has been at this building. Have you sitting all day waiting for your package cause they say it's out for delivery then several hours later they talking about "Delivery Attempt". That's a LIE. I can see if someone was to come to the door. They Don't ring your doorbell so this is why I sit and watch out. This is the worse delivery service ever, not reliable.”
“My sister's package arrived a month late. It arrived with tire skid marks like it was ran over by a truck. Package was taped up like it was opened. The item came broken. I've heard nothing but bad things about LaserShip, I've seen videos about LaserShip doing things such as stealing packages, delivering them to the incorrect address, throwing them, opening them on the porch, taking a delivery confirmation photo then stealing them, running them over and more. LaserShip is not to trust. I have 3 packages coming with LaserShip and if anything is wrong with the packages I'm leaving another bad review. This company needs to be shut down, for real.”
“They say the package is out for delivery and no package arrives. Then they say insufficient address and the address is correct. You cant talk to anyone other then the call center, they send a message to the facility and nothing is done. Worst company ever.”
“Really freaking unresponsive customer service. It took like a week delay from the estimate delivery date and really hard to talk to them always lost connection or wait like an hour for them to answer and cut the conversation randomly”
“This is the third package that Lasership has allegedly delivered to my home and the picture they take and email me is NOT my home , it appears to be an apartment complex with a door number that is the same as my house number , I have called Lasership 3 times about this and the end result is " sorry we are unable to located your package and I should contact my seller" This is the worst shipping company I have ever seen !! If I could give a negative star I would ! and our daughter also had a package delivered to the same incorrect door / location and was told the same answer " sorry we are unable to locate your package , contact your seller!!" complete joke !”
“I wrote this to be posted on the Better Business Bureau's site with 1000's of other bad reviews from customers who had similar or same kinds of bad experiences with Lasership and I just sent it to my state attorney general too. I also sent the BBB a complaint letter.So far I haven't heard back from them. My shirt from Fashion Nova was originally supposed to be delivered on July 6, but I checked on this site early on Sunday July 2, and it now said that it was going to be delivered this day, it said it was out for delivery but a few hours later it said that they attempted to deliver it but couldn't because of security and signature reasons. I gave instructions on Ontrac's site which is a part of Lasership for them to please call me when they are ready to deliver my order because the intercoms are broken at my apartment building and only USPS has a key and they always leave my items securely inside on the first floor,and I have had items stolen left outside by Fedex,UPS etc.
Lasership customer service agent called me back about an hour before they claimed to deliver my package and he said he sees my instructions and he assured me that I would get my package today.
Shortly After 11 am on Sunday July 1, I got A phone call from Lasership telling me the delivery guy was outside my building I asked what side of my building A Or C she said C and said he left it there so I went Down just 1 or 2 minutes later but there is *NO* package inside or outside the front or back doors! I called and left my number with Lasership for them to call me back but they never did and I sent them an email too but I haven't gotten anything back.
On July 3, I saw on Fashion Nova's site that my second package was going to be delivered by Lasership by July 10, so I canceled it, their site said Sorry we'll try to do better, then a few minutes later they sent me an email saying that they couldn't cancel it because it's already been processed! I'm sure this order won't be delivered either,it will be a miracle if it does. I deserve and want my $29.04 back! Lasership absolutely should be shut down out of business, I signed a Change.org petition yesterday that over 8000 signed to Protect Your Packages! Permanently Shut Down Lasership!
And there are 1000's of customers on many other review sites besides here saying the same complaints about them. I never even heard of Lasership before and I and other customers didn't choose to use them,the store I and they bought it from unfortunately did. Ontrac sent me an email still falsely claiming it was delivered!”
“Not respecting the delivery instructions. No care for property! my package with expensive Warby Parker glasses was left outside the locked front door, although I specifically requested at a minimum to leave the package in the lobby. Not mentioning we do have a locker room to which they have access! Truly the worst carrier ever!”
“Lasership is the worst shipping carrier I had ever dealt with. They leave my package downstairs in the lobby after I put in notes to please bring it upstairs to my door as the homeless come and steal, but no they are so retarded. One time they left my package outside the building.”
“Cero star!!! This company is a scam they says they delivery your package t 6:00 am ?? But no package was deliver, they never came, lie!!! Not true cameras from my neighbors did no show anyone leaving the package., they are stilling to everyone!! Authorities should do something about it!”
“No stars isn’t an option! I almost didn’t want to write this review because it meant having to give them Atleast 1 star just to post the review. They are the worst delivery company ever! Everytime they are assigned as the delivery company I always have issues with them. Please take this company out of business !”
“they delivered my package to the wrong place they said they'll get investigate it and literally nothing. I spent 150 dollars on my package only to never get it”
“Lasership delivered my package at 9:30 AT NIGHT. Who is expecting a package that late? Then no one contacted me that my package was delivered, the delivery driver didn't even ring my doorbell. And they put it right on my front steps in THE HOOD. And someone stole my package.”
“I am having issues with 2 packages. one of them is sitting for days in their warehouse & not updates or information. made several calls a day and still nothing. the store tells me i have to wait until they update tracking information. the other tracking says awaiting package but the store tells me they already shipped the package so i have not information or received anything. this is frustrating. they might have stolen my packages and never deliver. i will put a claim in both stores and never order again”
