“I've just received my SIM from Lebara. Firstly, the automatic data set up routines didn't work. Secondly, I've completed a request to move my existing number to Lebara, but the request will take 6 days to process. Which is 5 days longer than my previous experience with other carriers, and effectively leaves me uncontactable because I don't want to give out a temporary number.
I've contacted the so-called customer support team, but the agent didn't understand what I was saying, it was like speaking to a programmed robot.
All in all, a very unsatisfactory experience and I'm sorry I ever thought about switching to this company.”
“Lebara mobile offer better price and data over Giffgaff. It was Friday I ordered a sim and arrived on Monday. Then successfully port out my number to Lebara in two days while Voxy would take 5-7 days to switch the old number.”
“My 12 year old daughter had a Lebara account, so she and her 14 year old brother agreed he would also move across via the £50 referral offer, planning to split the reward £25 each. Despite following the steps as Lebara instructs and my son successfully transferring to Lebara, the £50 reward was not forthcoming. My daughter contacted Lebara customer services, who went through the motions of being helpful but in fact were completely hopeless and ineffective. Lebara never paid the £50 referral reward and 6 months have now passed, although they did succeed in signing up both my son and my daughter, who feel they have been well and truly ripped off. BEWARE!”
“The price is great, and the main reason why I switched to them, especially with the discount on the first three months. But, despite all the graphs showing full coverage in my area, I usually only get 3G. Which frankly is less than useless. Even if I’m lucky enough to get 4G the signal drops or is really slow. So sadly, I couldn’t recommend them.”
“A history of double charging for the same call. I complained, but they never replied. I have been with them for six years and had never noticed this.”
“They are ROBBERS. HORRIFIC COMPANY
I called to Latvia on mobile. The actual price is 5 p per minute. I was 5 minutes on phone and they charged me more than 50 p. So, it happened many times. I just stop using their services.
AVOID LEBARA TO PREVENT BEING ROBBED”
