“It took over a year of turmoil before Leekes offered a mere £50 gesture of goodwill for the unacceptable customer service provided at the Cross Hands store. It is a myth that you pay extra at Leekes for good quality products and excellent customer service.
-A number of patched up scuff marks were noticed on the kitchen cupboards following kitchen installation by a Leekes approved fitter. It then took over five months for the fitter to undertake a substandard correction of one of the panels which left the work surface splattered with paint.
-We were left to insert all of the internal cupboard fittings ourselves and dispose of all the rubbish.
-No protective covering was used during the kitchen installation. This led to our newly purchased vinyl flooring being scratched and damaged beyond repair.
Please! Please! Please can everyone learn from our mistake. Save your money and avoid Leekes at all cost.”
“Leeks of Talbot Green designed, delivered, fitted and commissioned our kitchen recently and we are giving 5 stars because from inception to completion all went well. Thanks to our designer Nick Hancock and facilitator Elaine Hillier we are now enjoying a modern, bespoke and well stocked facility.”
“Avoid this Company. We chose Leekes to install a conservatory for us. From signing the Contract it took a year for the project to be finished. After Planning was approved we were told that they had underestimated the amount of groundworks required and they wanted to increase the price. We refused and after a delay work eventually started. However from then on the project was a catalogue of problems, a total lack of communication, tradesmen not turning up, jobs not being carried out to an acceptable standard, and delays in getting substandard work rectified. To cap it all minor damage was caused to our drive. It took a new Installation Manager two months or so to tie up the outstanding work. Although we are pleased with the final product we have accepted that some finishes are not as one would expect of a reputable company.”
“Just getting the word out about how unfairly I've been treated by leekes. Ordered a door in August still waiting despite being told.it was ready in Oct. Speaking to management and they're unhelpful and not accepting any fault for poor comms or delays. Avoid them if you can.”
“Poor customer service. Have been told for over a month that my order is due in 'next week' not sure how long they think a week is as middle of Oct to Dec isn't that. Customer service from shop floor to managers don't care and won't entertain you. No matter how often you chase them up. About and go to a competent company.”
“Visited the bilston store today,found a dining table and chairs ,was told it was in stock with a few days delivery ....brilliant we thought,however there was a 20 week waiting list so we asked if we could buy the display model only to be told No as they needed it to take orders from .we were also going to buy a coffee table and a rug ,well mr leeks manager you lost a £1,200 sale ...feel free to get in touch”
“Hi
Have just had our bathroom designed by Amanda who understood what it was we wanted and fitted and tiled by Gwyn. Fantastic job looks amazing in fact so good we are booking to have en-suite revamped as well. Have to say all staff at Crosshands store are very friendly and helpful nothing is to much trouble, . Service fantastic.”
“I would give 5 stars to the Bathroom design service at Leekes Crosshands store. Amanda Thomas has designed a fabulous bathroom, toilet & hall revamp for us, and worked hard to find quality fittings within our budget. Amanda's professional approach, attention to detail, & sound advice has guided us through the best options not only to meet our family's current needs but ,(as we are of a certain age!) she has also made really helpful suggestions to help future -proof the design for us.”
“Ordered a patio set on Easter Monday, promised delivery in 4-6 weeks
After 8 weeks we still had no idea when we would get it ,they even offered us the table and chairs which the table had no top
We ended up getting our money back and ordered it online 10% cheaper and was delivered 2 days later complete”
“I bought a bathroom from Leekes and had it fitted by Leekes. Leekes thought that it was acceptable to use another pattern of floor tiles when they cut too many and had gaps to fill (leaving me with an odd looking bathroom floor), Leekes thought that using grout that had expired in 2016 was OK so we now have grout that is cracking, uneven in texture and colour. Leekes thought it was OK to fit the radiator over an inch from the wall meaning the toilet and basin are now almost in the wet area of the bathroom. Leekes have left us with a toilet that blocks and leaks as well as not fixing the toilet or basin down to the floor. Leekes do not have any quality checks so if they do a bad job they never know. I would never recommend Leekes to anyone as certainly their idea of home improvements is not to improve things!”
“My experience at the 'Leeks Llantrisant' store was absolutely amazing.
Our first introduction was to meet one of the sales staff in the furniture department, his name is BABAK and he proved to very knowledgeable, informative and friendly.
He not only helped us choose furniture of high quality but more so furniture that would suit our needs and pocket. Thanks must also go to his manager TONY manager for ensuring our service in all departments was of a similar high standard.
It didn't end there BABAK then further enhanced our shopping experience by introducing us to members of staff in other departments who helped in similar ways JOYCE in the carpet department and BEV in soft furnishings.
Thank you all for a wonderful shopping experience, we will be back !!
Alun and Ann Price”
“I called at leeks llantrisant for lights for my lounge. The lady who served me was named Michelle, she was very pleasant and helpful and very knowlegable regarding all the products available. It was enjoyable to be assisted by someone who cared about the customer experience. I will definitely call there again”
“Last April we had a conservatory fitted by Leekes of Crosshands. Oliver Davies designed our conservatory, he did a brilliant job, we are so pleased with it. The different teams who came to build it were polite and friendly and tidied up at the end of each day. It was completed within a month to a very high standard. Would highly recommend.”
“When we ordered our furniture we were told it probably wouldn’t be available until after Christmas. We took delivery on 15th December and are delighted with it. The delivery Men Mike and Jay were so helpful and friendly they are a credit to Leekes Company.”
“If it was possible, I would give a zero star review. Three weeks ago I ordered an item from Leekes online which has never arrived, I've been told it's being re-sent and still have received nothing. Of course I've been charged in full for the item, so I'm now down £320 with nothing to show for it. Despite this, I've not received so much as one courtesy phone call from Leekes about my order. I've been repeatedly promised that someone will phone me back with an update and I'm still waiting for a call. Leekes don't care about customers or service - that much is clear to me.”
“On recommendation from friends, we recently visited Leekes in pontyclun. We had a kitchen designed by Jon Chater. We were very impressed with his knowledge, welcoming and non pushy attitude and enthusiasm for the kitchen he designed! He gave us a complete transformation and gave some good ideas. Unfortunately we were unable to proceed with the kitchen refit as the overall cost of the job was something we hadn’t expected! We do plan to revisit in the new year and have no doubt about going back to jon at Leeks.”
“Awful experience. Items ordered were meant to be delivered within a couple of days. 2 months and numerous emails / calls from me later, I now get told that the last promised delivery date has been missed due to a van breaking down, and I need to wait a further 3 weeks. Unacceptable!”
