“Purchased a corner sofa and chair chose the soft thick cushions as thought they would be comfortable and hard wearing but after only two months they are looking very tired I have e mailed to complain but customer service were very unhelpful and quite rude they just said you have to dress them every time you sit on them and alternate the cushions as this is how the soft cushions are I won’t be shopping here again used to be quality but not anymore very disappointed expensive and look cheap”
“Visited store to look at beds. Was seen by Monique who was very knowledgeable, and helped me through the difficult process of finding the right bed. I will definitely be back.”
“We had great help and advice from the staff at Bilston Leekes when looking to buy a suite and some carpet. We have now ordered the furniture but will return to buy the carpet. Steve James was particularly helpful on both of our recent visits to buy the suite. It's a great store and has everything for the home.”
“Luggage ordered " on-line " at a great price with good spec description. delivered by " Parcelforce " 24 hrs later, no problems at all, would recommend.”
“Visited Leekes store Bilston on Monday 6th February 2023, with my sister and brother in law.
We were greeted at the store by Hamza who was friendly, polite and very helpful.
We both bought suites that day, and were very happy with the professional advise and guidance from Hamza throughout the process of choosing our furniture.
He was always around to answer questions when we needed him. He did not intrude into our shopping experience at all (unlike some stores). He was always at the right place at the right time... with a smile.
Barry also provided helpful information. We wish to convey our thanks to Leekes Bilston. It is a lovely store with lovely staff.”
“Refused to give a refund after cancelling a kitchen the following day, before anything was even ordered. It’s called a cooling off period, Leeks are refusing to refund. They have taken over £1200 of my money.”
“Still not received item paid for on 5/1/22 although assured it was in stock , still waiting and changed dates 5 times so far , a bed frame and mattress
Customer service is shocking , once you pay they really don’t care”
