Leekes Reviews

Name: Leekes
Rating: 3.82

3.8 Rating 306 Reviews

70 %

of reviewers recommend Leekes

Company Reviews

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Metrics

3.8

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently purchased a G Plan lounge suite to the value of £8000. The Leekes delivery men had no idea how to put together the suite and claimed that the brackets of the suite needed bending into position. G Plan technical advisor inspected the following week and advised that the suite was fine but had been left by the delivery men in an unsafe position and could very easily have tipped over as it had not been assembled coŕrectly. Would never consider Leekes for a similar purchase again.”

Helpful Report

Posted 8 years ago

“Had a Kitchen quote from Bilston. They reluctantly came to our house to measure up. After a week we were asked to come into the store to discuss. We went through the quote with him and it was handy as we could see what items he had put on the quote. After about 3 hours he finally gave us the price of just under £10k. But then went on to try and pressurize us into putting a 10% deposit to secure this. I said I have other quotes coming in and am waiting to see what design they had come up with and how much. When I asked for the quote and a sketch of the design so we could see what we are getting he refused and told us that it was the property of Leekes and with out the deposit he could not give us the design. How can I check with other companies if I only have a price not a description. Sent a complaint a week ago and phone them today and still no reply. Maybe I should take my hard earned cash and go somewhere else. I will not be pressurized into high pressure selling....”

Helpful Report

Posted 8 years ago

“Everything, from start to .... well, a year down the line... not finished. Surveyor mis-measured so the roof didn't fit, which caused a 2 month delay to a project that was already running 9 months late. Leekes were unable to advise on heating needs for our conservatory, so we were left to sort that ourselves. They used a product to cover our balcony that we were subsequently advised we couldn't walk on! The product wasn't fitted properly and it caused a leak which then damaged the ceiling of our utility room. Contact has been intermittent and fraught. We have been passed from project manager to project manager (currently on number 3). We have no idea when the project will be finished and have found this incredibly stressful. Would never recommend Leekes to anyone.”

Helpful Report

Posted 8 years ago

“I would not give any stars to this store. I have just given one to show up on the screen. Very poor service. I strongly advise people not to waste time shopping for curtains, blinds, UPVC windows. Very poor quality and survey was wrong. You have to fight to get what you want s paperwork was wrong. surveyor did a lot of mistakes. poor quality work on windows, did not keep to agreed dates. Forgot to place the order as agreed. Blinds were fitted without child safety cords. Fitter failed to fix brackets correctly. Left dust everywhere. Blinds were fitted wrong side out. Could not even keep to the agreed time when we made appointments for workmen to come.”

Helpful Report

Posted 8 years ago

“Absolutely shocking after sales their guy came out to us after having problems with their windows and was more or less told nothing they can do made up loads of excuses as to why and we signed a contract glad we kept some money back as we were told we didn't have to pay until we were totally satisfied with the job which we're not”

Helpful Report

Posted 8 years ago

“Order number: cn-09-849994 Ordered a cloakroom suite it arrived with 3 broken parts, after reordering the 3 parts they again turned up broken, the third time they were ok but my fitter could`nt come back to finish the job for a week, No apology or response from leekes”

Helpful Report

Posted 8 years ago

“Really bad customer service especially when dealing with head office. No thought for the customer and very poor communication. We ordered a sweater in February to find out in May that it was never ordered. It has took 7 months to finally get the setter we me having to do all the chasing. We had no phone calls or anything in writing to keep us informed of how things were progressing. Even after being offered compensation I had to ring again to sort this out. They also gave out a premium line number for customers to call which they deny exsists. I have since rang this again and I can tell you that it does. Have no issue with buying things of the shelf but never order anything. Due to all this I will not be shopping there at all any more.”

Helpful Report

Posted 8 years ago

“Where to start. Purchased 5 appliances on 5/5/16 totalling over £4000 and was guaranteed the items were not only available but would be delivered 6 weeks later and by 16/6/16. 2 items delivered on schedule direct by Rangemaster so no complaint with RM. I had no contact from Leekes by letter, phone or e-mail by 9/6 which was also a week before my scheduled date, there followed a succession of phone calls to customer services and in the absence of any responses I had to rely on the initial salesperson to try and get some answers in establishing where my three outstanding items were. The integrated goods were needed as part of the kitchen installation starting 16/6. On 17/6 I got a call from customer services and I said I had given up on ever getting a call from CS with a response " well I'm calling you now aren't I" so add sarcasm into the fold. The dishwasher and fridge freezer would be delivered on 20/6 and 2 days after the kitchen fitter had moved on to a new job. Delivery of both items complete howeverit transpired both were the wrong items and contact with the delivery driver within 45mins of delivery resulted in his refusal to collect said items, they were wrong size and not inter grated as required. I had to order the goods elsewhere and would recommend AO.com as not only competitive prices but excellent service. It has taken Leekes 3 weeks to collect the items and as for my washing machine I can only conclude it is still in the process of being manufactured as I have never to this day had contact from Leekes with an update. I have never received so much as an apology which given the lack of service generally received is of no surprise.The initial salesperson Kirsty went above and beyond her duty in her attempts to bring this matter to a satisfactory conclusion but to no avail and she was not only embarrassed but very sympathetic. There are some serious training needs identified within the company and I will ensure that anyone that will listen will never encounter the same CS that I endured, you have been warned.”

Helpful Report

Posted 9 years ago

“Wrong items delivered, house wrecked...marks and dents on the walls, charged for a warranty without my consent resulting in monies being taken fraudulently and my data being given to a third party without my consent. Shocking customer service. I would advise against using this company”

Helpful Report

Posted 9 years ago

“This is a review for Leekes Windows! On the 19/3/2015 we placed an order with Leekes in Bilston for 8 new windows and a front door. Exactly 12 months ago today the installation started and it has been an absolute nightmare. Extremely poor quality workmanship followed by apology after apology then Months of repeat visits and arguing with the company ending up almost with a legal battle. The issues included but weren't limited to brick work filled with expanding foam, damaged Windows and window cills and the door needed to be replaced 3 times. I would like to warn everyone of the ongoing issues we have had so they can make an informed decision on whether they use this company or not. They are based nation wide and have outlets in Wales. Would I recommend them NEVER absolute disgrace as shouldn't be in the window trade. The mangers have put profit over customer service first every time.”

Helpful Report

Posted 9 years ago

“I placed an order for some garden furniture. There is no indication on the site as to expected delivery times. Once placed the 'Estimate' given was two weeks - acceptable. In reality delivery was going to be over four weeks. Partly because we live outside their 'normal van delivery area' but also because they had had a very successful web promotion. June has not been the best month of the summer but I'd like to have been able to use my garden furniture in the better days!!”

Helpful Report

Posted 9 years ago

“My son and his wife bought two sofas from Leekes for £2000. Because they had spent so much money they qualified for vouchers worth £100. They bought various household goods with the vouchers. When the sofas arrived they were not of the same quality as the ones in store and were different shades. They did not match. They had waited nearly 6 months for delivery. Leekes had offered all sorts of feeble excuses for the delay. Anyway, my son asked for the furniture to be taken away and a refund to be issued. When he checked his bank balance they had refunded only £1900. When he checked with the store they said that they had deducted £100 for the vouchers. My son and his wife had spent the £100 on things they did not really want but because they were only valid in Leekes they used them. He offered the goods back but they said that the goods had exceeded the returns time and were now used. Don't deal with them. They are too expensive. Always compare their prices online.”

Helpful Report

Posted 9 years ago

“Always, ALWAYS check online if you can get a better deal than Leekes. Over nearly 40 years of dealing with them one can almost guarantee that you can buy something for almost half what Leekes charge. They have stung me several times. On some occasions I have managed to return the items during the cooling off period. One example was when we bought a three-piece conservatory furniture. Cost was £1800. We ordered one but when we got home we browsed it on line and sourced the same one in Cornwall for £800. We added two side tables and the total cost was just under £1200 delivered free from the West Country. Bought a tin opener, £6.95. Found the same one elsewhere for £1.99. These examples are just two of many dealings with them. When a roofer did some work on our house a conversation with him ended up talking about Leekes. He saw a dining suite in Leekes for nearly £3000 (a lot I know). He Googled it and found the exact one in France. He and his wife hired a Luton van, travelled to France by ferry, stayed and enjoyed a weekend there, bought the dining suite and the total cost was just over £1000. My warning to you . . . CHECK BEFORE YOU BUY. THEY WILL STING YOU.”

Helpful Report

Posted 9 years ago

“Leekes are a complete bunch of con artists, purchased a sofa from them in March after visiting their showroom in Bilston. The sofa is of nowhere near the quality of the display item that we sat on in the store, cushions and covers had pretty much had it within one month and the response from Leekes was that it is fair wear and tear and they would expect this to happen.Please be aware that when you buy from these you're not going to get what you paid for, I'm currently taking legal advice with regards to resolving the matter, don't get conned like myself.”

Helpful Report

Posted 9 years ago

“just dont buy from leekes, the aftersales is a sheer let down, say one thing to keep you happy then totally ignore you, bad service, and very bad attitude. they will promice a problem will be rectified and then you will hear nothing from them. i doubt very much if the staff would last a day working for its rivals, total bunch of con artists.”

Helpful Report

Posted 10 years ago

“See email chain with one of the directors: Chris Leeke. Leekes LTD, Mwyndy Business Park, Pontyclun, Rhondda Cynon Taff, CF72 8PN Ref: SO-03-596035 Dear Chris Leeke, Thank you for your letter dated 20/05/2014, I appreciate your apologies but after all the let downs we have had from the Leekes, I feel that that isn’t enough. Going forward from your letter I do appreciate that we had £100 in store vouchers and a loan sofa. The loan sofa would be required due to the error Leekes made with the colour and since the lack of room we have in the property the old Sofa was discarded to allow for the promised date (which was abided by). I was advised by Nia Jones in Cross Hands and Maria in customer Service that that is something they would offer in a circumstance like this. I would also like to advise that we made it clear that the sofa would be removed the day before we have a delivery date set in stone due to the lack of room we have. This information was passed on to the lady who took our sale in the furniture department Leekes (I believe that was Lyn). Can you advise that this isn’t a common form of practice to undertake? I have purchased sofas in the past and have always undertaken this process (Without any faults). The reason why I decided Leekes this time was the fact that I have worked for you and know that quality and customer service is driven through from top to bottom. The leekes name and brand speaks for itself! Unfortunately…This has fallen far short from what I was expecting and feel that the service has been the worse experience I have ever had. I work for BT Wholesale and deal with large international customers on a daily basis and have been trained to give nothing but the best customer service and always insure that the customer is kept up to date without them chasing me. Leekes on the other hand seem to take a stance on the customer needs to chase. Who would have advised me if I didn’t chase my sofa for its promised delivery date in May? I called a couple of days before delivery date to be told “I’m afraid that there is an issue with the supplier getting that material and there is going to be a delay”. So look at the following that I put to you under a rough guide since I don’t have letters in front of me: 1: Order the sofa in January 2014 2: March the sofa arrives at my property (Wrong colour) 3: I was told that they will escalate to the supplier but we could be looking at another 8 weeks 4: I was told that the sofa is looking to be delayed again due to the manufacturer closing the factory for two weeks in April 5: Had a delivery date set for May 12th 6: I called a couple of days before to double check that the sofa is coming (Clearly I had lost faith in Leekes to do this) 7: I was told that there is a delay due to the Manufacturer having an issue with their supplier getting the colour we requested. 8: Told that the target date was early June/July (Not set in Stone though) 9: I asked Marie to issue a full refund due to the timescale and let down’s we have occurred. A question for you and your support: Why wasn’t the issue with the fabric picked up once I said the sofa was the wrong colour? The manufacturer should clearly know what orders they have and how much fabric is needed. So with the above, it is clear that there was a breakdown and focus on getting this escalation/complaint resolved for my partner Simone and I. The transition process from start to finish (no finish really) has been lack less and a complete shambles. This to me would seem like a company that has newly opened and doesn’t have a clue on what customer service is about! The leekes brand has been around for years and that is the shocking thing. Going on from that we have the £100 in store vouchers. The vouchers were issued to Simone and I due to the sofa being the wrong colour highlighted above under number 2. Are you now advising that the £100 in store Vouchers were issued to us because you knew that all the above was happening from the start? The reason for my complaint in to you was to seek further compensation due to the issue from 3 onwards. I state the following from your letter “However I believe that the £100 in store vouchers you received from Glyn Morgan the Store Manager along with the loan suite is a fair and reasonable gesture of goodwill for the inconvenience encountered, and I and not prepared to increase this” so you are clearly saying you knew about all above issue from the day the loan sofa and vouchers were issued. This is how your letter comes across I’m afraid and that is how several others read it. I can understand that the £100 vouchers were given for the initial delay but not all the other issues I have encountered on the deration of this roller-coaster ride. My partner is terminally ill and has advised you that the sofa was crucial for my partner’s health but since you have failed your agreement the £100 was issued. The customer service and further agreement was broken several times again after that hence why I now seek further damages/compensation. My partner has been severely ill with the stress and manic conditions you have left her with. I look forward to your reply within 14 days. ** This is after Chris Leeke advising he is sorry and that the £100 voucher is fair. Do you think so?? So review this....January I purchased the sofa. Sofa was delivered about 6 weeks later and was wrong colour. New sofa ordered again and was told it will be delayed due to the factory being closed for two weeks. Then I was advised that this would be delayed even further due to the fabric being out of stock. Go and get your items from a different shop, you can get them cheaper, same quality and better customer service. I am now enjoying my new sofa from a different company. Thanks”

Helpful Report

Posted 11 years ago

Leekes is rated 3.8 based on 306 reviews