Lehmanns Books Ltd Reviews

Name: Lehmanns Books Ltd
Rating: 4.76

4.8 Rating 2,727 Reviews

94 %

of reviewers recommend Lehmanns Books Ltd

4.8

Based on 2,727 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01616372162

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Lehmanns Books Ltd 3 star review on 19th November 2018

Sara Rosenbaum

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“.fdghjtrrhc”

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Posted 7 years ago

“excellent service !”

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Posted 7 years ago

“Fast, friendly ok”

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Posted 7 years ago

“The Books shipped from the UK to Germany within 3 days! Incredibly fast pace, great quality and condition of the shipped items (Feldheim Orchot Zadikim & Concise ahavas chesed; Mishna Brura Ohr HaChaim)”

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Posted 7 years ago

“I ordered many times from Lehmanns and never had an issue, professional service, no delays on order processing and delivery.”

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Posted 7 years ago

“Très bon prix. Livraison rapide. Un très grand choix de livres.”

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Posted 7 years ago

“Hello. I have made dozens of orders from you over the past few years, and every time you send me a mail with the same text: "Before sending your order, we just wanted to make sure that you are aware that once the order gets to Switzerland you might have to pay Swiss Customs charges, as well as any other local taxes, handling fees or charges imposed by local authorities or handling agents. This is of course totally independent from Lehmanns and only applies to certain countries, especially outside the European Union. Are you OK with that?" Each time I have confirmed each time that yes, I do want my order fulfilled. Since a while ago, it is even part of the ordering process - when placing an order I tick the box saying yes, I do want the order fulfilled, and I know that you are not responsible for my customs fees. Why do you send this e-mail every time, to a customer who has already answered many times in the past? It just delays the fulfilment of the order by a good 24 hours or more, because not all customers see and reply to their e-mails immediately. I have complained about this at least twice in the past (26.3.17 and 27.2.18), and you did not even reply to my e-mail. It used to be that when I placed an order with Lehmanns, I would have the books within 3-4 days here in Switzerland (usually without any customs fees, because I make sure to place an order with a value below that for which customs are due). Now it takes so much longer, and this can be very frustrating. It is really not necessary to send this confirmation request each time for a returning customer. Thank you.”

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Posted 7 years ago

Thank you for your valuable feedback. We send out independent emails confirming that the customer is aware of the possibility of being charged extra tax and fees once the order arrives in Switzerland. Whilst in your individual case, you are satisfied with possible extra charges, we have had many customers who had ignored this box at the checkout, were not happy and requested a refund for the extra charges from us. We are not responsible for these charges and therefore not responsible for refunding them. At Lehmanns we strive to keep our customers happy and not surprise them with extra charges. For this reason, we have a blanket rule (with no exceptions) that we send out emails to all Swiss customers confirming that they are aware of possible extra charges. Our experience is that the vast majority of customers respond within a very short time of receiving our email and therefore the delay in despatch is very rare. Many thanks for your custom, Lehmanns Marketing Team

Posted 7 years ago

“Superb service, good value for money, incredible selection of books. Very satisfied customer.”

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Posted 7 years ago

“Congratulations Very good service et Quick shipping Thanks a lot”

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Posted 7 years ago

“The service was excellent my books arrived very quickly and in perfect condition. The books themselves are so interesting. The daily dose of Torah I like very much, there is just so much to learn, and praying with fire puts everything into perspective. I love them. Thank you”

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Posted 7 years ago

“You provide a unique service. High quality Torah orientated books and CDs at reasonable prices. I am a teacher and I particularly like your books for teens. In addition, your service is first class. I can have my books delivered to my door in Donegal at the top of Ireland.”

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Posted 7 years ago

“Parfait et sérieux”

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Posted 7 years ago

“Super, Rapide et toujours des promos pour étudier avec un maximum d'ouvrages dans le kodesh à des prix très intéressants Merci”

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Posted 7 years ago

“Very prompt delivery and great choice of Jewish books and items!”

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Posted 7 years ago

“Very good delivery The books arrived in very good condition Prices - I compare with french stores delivery-”

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Posted 7 years ago

“More Books”

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Posted 7 years ago

“Very good and reactive supplier.”

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Posted 7 years ago

“Les commandes sont vite traitées et il y a un choix de livres très large.”

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Posted 7 years ago

“great service,quick delivery”

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Posted 7 years ago

“Super Fast Delivery”

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Posted 7 years ago

Lehmanns Books Ltd is rated 4.8 based on 2,727 reviews